Chapter Lead BPM Engineering | Lending & Insurance @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As a leader in the engineering community, you will play a key role in the continual advancement of our engineering practices and your main mission is to enable your engineers to hone their craft by using industry best practices. You will act both as a people manager and as a technical coach. Moreover, since a Chapter Lead is expected to have strong technical skills, part of your responsibilities will be to execute technical requirements together with the team, be involved together with senior colleagues and architects in making decisions and ensuring that our squads are well equipped from a BPM engineering perspective.

The goal of your area is to keep the Lending & Insurances products we have in ING best in class by automating processes while also adding a pinch of innovation!

Your Day-to-Day

You will hierarchically oversee a Chapter of 8 engineers, including ‘people management’. This covers the recruiting of new talents, administration, personal development, and evaluation of your Chapter members. 

Generally speaking, a Chapter Lead:

• Contributes to the technical roadmap and increases the technical capabilities in the area
• Is accountable for identifying and fulfilling IT knowledge gaps within our area, ensuring that Squads are properly and qualitatively staffed
• Coaches individual Chapter members in both expertise related skills and behavioural aspects
• Propagates a culture that fits with the Agile way of working and leads by example

• Leads projects within the area like POCs and technology upgrades

• Determines, together with the Chapter members, the way of working in his/her IT Chapter and sets standards for the area of expertise
• Recruits and expands the team with new talents
• Provides continuous coaching and mentoring by clarifying job responsibilities, setting performance expectations, identifying skill gaps, creating development plans and evaluating performance
• Contributes to the strategy and lifecycle management of the Lending domain;
• Helps the team improve performance by learning from mistakes and finds ways to implement lessons learned by other teams in their Chapter
• Helps the team set-up their individual KPI’s and determines the way of working for the Chapter
• Reviews and approves KPI for the Chapter members
• Initiates changes to increase the team’s productivity
• Assesses the efficiency of end-to-end operational processes by identifying and mitigating risks
• Collaborates closely with a team made of Chapter Leads, Product Owners, Agile Coaches, Business Analysts, Architects, DevOps engineers and Infrastructure Specialists.

Together with your chapter

Some further expectations for this role include:

• Conceiving engineering solutions which are highly secure, performant, and maintainable
• Proficiency in helping the organization deal with complex engineering issues
• Awareness of different development methodologies, end-to-end testing, Identity and Access Management, IT Risk control, infrastructure provisioning, Change Management, CI/CD
• Knowledge of requirements and underlying feature requests, recommendations for alternative technical and business approaches and estimations for requirements in order to meet deadlines
• Championing of effective adoption of continuous delivery methodologies and productive, healthy attitudes/mindsets

What you bring to the team

• Minimum of 5 years of professional experience in BPM and business analysis;
• Strong technical skills in Low Code Platforms, including experience with process modelling, analysis, and automation platforms
• Demonstrated experience and proficient understanding of tools across full software delivery lifecycle (e.g., IDE, source control, CI, test, mocking, work tracking, defect management and so on)
• Experience in Continuous Delivery with Azure DevOps
• Exposure to cloud, automation & frontend technologies
• Experience with IT security concepts
• Risk management mindset
• Strong business analysis skills, including requirements gathering, process analysis and design
• Ability to collaborate effectively with cross-functional teams
• Strong problem solving and analytical skills
• You are customer focused and communicative and enjoy working as part of a team
• You work in a meticulous and structured way
• Strong capabilities to build confidence and inspire trust in situations involving constant change
• Resilient, constructive and collaborative mindset
• Strong technical leadership skills, including coaching, consensus building and ability to effectively manage competing priorities
• Very good design patterns and development principles knowledge

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both team work and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.