Work Environment

There’s never been a more interesting time to work at ING. We’re on a journey of change that’s powered by technology, centered around our customers, and driven by smart, determined people.

Flexible shedules and fun perks? We've got it

Here are 6 reasons you should join the Customer Care & Service team:

1. Mentors

You steer your own career and we’re there to support you. Mentors will be there to challenge and inspire you to make the best decisions, as you strive towards the goals you have set for yourself. Together with your manager or mentor you decide what you need in order for you to grow as person. It’s your choice: grow in whatever way you like.

Also, you’ll be exposed to a process-oriented environment where strong analytical skills are essential, but insight and instinct are no less important.

2. Flexible schedule

Beyond deadlines, targets, projects, there is us, with all our passions, dreams and if you’re a student, there’s also school. That’s why we offer working arrangements like flexi time and part-time working so that you can strike the right balance between your career and your personal life.

Ready to apply? You should know that you can choose from these three options: 8, 6 or 4 hours.

3. Fun at work

We need people to think clearly. That can only happen when you are rested, healthy and enjoying life.

Also, we know that people are most motivated when they can be their true selves. We celebrate results and value the benefits of a diverse workforce. Therefore, from video games to classic board games, from a well-deserved massage (yes, there’s a massage chair in the office) to just watching the fish swim around in the aquarium, at ING you’ll be encouraged to be authentic and speak up every time you need to.

4. Learning experiences

Every time you earn, spend or send money, the bank is there to make it possible and assist you. So, you already know something of what banking is about. Now take a moment to magnify that involvement at the consumer level across billions of transactions for millions of people every day. Imagine the challenge. Imagine the learning experiences.

At ING you can access training, certifications, online courses (on the ING global platform for learning), conferences and other development programs, all based on the needs identified with your manager.

Also, you should know that we love innovative ideas and the impact that the "Yes, you can!" attitude creates.

5. Happy & ambitious colleagues

In an industry that’s changing fast, we’re leading the pack. Our agile way of working means a shorter distance between ideas and impact. Sure, we’re big. But we work in small teams to make amazing things happen. What matters here is what gets done.

We work in an environment where people are trusted to make decisions and every voice gets heard. If you have an idea to make banking better, you’ll be encouraged to make it happen. The best ideas win.

6. An innovation mindset

We pioneered easier payment systems, spearheaded internet banking, and transitioned faster than any other bank to the mobile era. Today, we’re constantly innovating to create better experiences for our customers. And everyone’s invited – whether that’s through our internal competitions, our annual Innovation Bootcamp or the regular meet-ups we organize.