Security

A known recruiting scam, claiming to represent companies, invites people to apply for a “job” that turns out to actually be a form of money laundering. These types of employment offers are in no way associated with ING Group.

As criminals become more sophisticated, these e-mails may include your name and other personal information, making it more difficult to detect them as fraudulent.

If you receive  such e-mails please don’t respond to them. If you have already responded, consider reporting the incident to the  local law enforcement authorities.

A phishing attack is an online fraud technique which involves sending official-looking email messages with return addresses, links and branding that all appear to come from legitimate banks, retailers, credit card companies, etc. Such emails typically contain a hyperlink to a spoof website and mislead account holders to enter customer names and security details on the pretence that security details must be updated or changed. Once you give them your information it can be used on legitimate sites to take your money.

It is important that you are suspicious of emails asking for your information; see more on ING’s standard email practices below.

ING monitors the internet to find imitation websites which are often the first step made by phishers. We then work with the appropriate international authority to get the websites closed down as quickly as possible – sometimes on the same day we find the website.

To report phishing attacks please email our global.cirt@mail.ing.nl security team

You may already have heard of ‘advanced fee fraud’, where emails offering large sums of money are sent to thousands of email addresses, but a modest ‘fee’ was required in order to cover legal fees, open an account or pay customs charges. Sometimes the money offered is as a result of a lottery for which you have never bought a ticket. Sometimes the money is held in an account overseas but the account owner cannot access it, they promise a percentage of the money in return for your help. In both cases various fees have to be paid.

Do not respond to these emails. They are part of a fraud and you will not receive any of the promised money.

We place this warning here because we are aware that the criminals carrying out these frauds do on occasion use the name of ING or an ING subsidiary as part of this scam.

• Your account numbers, customer Number, PIN (password), memorable date and customer identification number are the keys to your account. Never write them down, give them to anyone else or include them in an e-mail. 

• Destroy documents containing personal information securely, and be very cautious in posting personal details to social networking sites on the internet, as criminals can use this information to commit fraud. Remember that protecting your Customer Number, PIN, passwords and security details is your responsibility.

• Regularly update your operating systems and all your applications (incl. browsers) by installing the latest software updates.
• Ensure that a firewall has been activated on your computer, to permanently control incoming and outgoing information flows.
• Do not open e-mail attachments from a source that seems - at first glance - reliable, but looks a little bit unusual anyway (for instance: an e-mail from your bank containing spelling mistakes). If you have doubts, contact the sender to check if the message is legitimate.
• Do not visit illegal websites. The aim of such sites is simply to infect your computer. This is especially the case for illegal download websites.