IT Operations Engineer

Key Responsibilities

• infrastructure management
  • managing Windows environments
• virtualization
  • managing virtualized environments (VMWare)
• networking
  • firewall rules
  • DNS, DHCP
  • network storage (NFS/NAS, SAN, CIFS/SMB)
  • load balancing
• application and web servers (IIS)
• database servers (MS SQL)
  • performance checks
  • security and access management
  • SQL queries
  • managing agents
• automation
  • scripting knowledge to automate repetitive tasks (powershell, python)
  • building and integrating tools that will assist in improving system availability, reliability, and performance
  • utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)
• monitoring and troubleshooting
  • performance monitoring
  • proactive identifying problem areas of a system, i.e. software bugs, misconfigurations, bottlenecks
  • trend analysis
• incident and problem management
  • coordinating incident management and service restoration
• capacity planning
• service level management
  • proactive monitoring and adherence to SLAs
  • holding IT Engineering, Security and Architecture accountable for remediation of any SLA degradation
• IT Key Controls
  • ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence
  • collating and providing necessary evidence to Auditors for these controls
• disaster recovery (DR) & business continuity planning (BCP)
  • high availability and resilience patterns

Key Capabilities/Experience

• work comfortably with Windows
• work with virtualization technologies such as VMWare
• develop and run applications in the cloud (Azure, AWS, GCP)
• continuously integrate and deploy (CI/CD, git, jenkins, ansible)
• comfortably write automation scripts (powershell, python)
• administer and query SQL
• work and analyze aggregated logs (ELK)
• configure networks (load balancing, firewalls)
• work with observability tools (Prometheus, Grafana)