Business Banking

Helping to make hopes and dreams come true

Entrepreneurs have a right to expect that their bank understands their world. They should be able to depend on a bank that knows where their priorities and challenges lie. Working in Business Banking means helping to make entrepeneurs’ hopes and dreams come true.

Whether as an advisor, a relationship manager, a lending, real estate or transaction services specialist, an analyst or in a different role – you ensure that entrepreneurs can flourish. As an advisor or relationship manager, you work at one of our four regional offices or in our Public and Health team. In the other roles, you work in the central product and expertise organisation at our headquarters in Amsterdam.

Entrepreneurs can choose how they bank

In Business Banking, we advise, facilitate and finance more than 600,000 entrepreneurs in the Netherlands... from sole traders and SMEs to internationally active companies – including family businesses – as well as public-sector and healthcare institutions. They can choose how they want to bank with us: a fully digital experience based on self-service, the guidance and advice of a dedicated relationship manager, or a combination of the two.

Nothing but the best for all our business clients

Our business customers deserve nothing but the best. We offer each one the service that best suits them, irrespective of their type of activity and the complexity of their needs. And by ‘the best’, we mean the services that are the smartest, the most convenient and the most tailored to the entrepreneur, as well as clear-cut, intuitive and sustainable products. An outstanding customer experience forms the basis for all our services, whether online or in person.

Focus on digital and personal attention

Our focus is on digital banking. After all, that’s what the vast majority of our customers prefer. Needless to say, there are some situations in which the customer requires personal attention. That’s the realm of our relationship managers; they know the business, provide strategic advice and bring in the right experts in the case of specific questions, such as about acquisitions or business transfers, complex financing needs or sustainable investments.

Agile approach in self-organising teams

We work in an agile manner in self-organising teams. This approach results in enterprising teams that get things done quickly. Team members enjoy challenging work and lots of personal responsibility.

Who are you?

Although many Business Banking employees have a background in economics or commerce, this is not essential. We believe it’s much more important that you have an interest in and affinity with our customers, and that you’re keen to work on your own development. At ING, you will have every opportunity to learn, grow and progress. We’re eager to see which path you will take!