Retail Business Manager Luxembourg

The Retail and Private Banking department is looking for an energetic, creative and delivery-oriented business manager (Chief of Staff)  to support the Head of Retail and Private Banking and his Management Team.

Roles and responsibilities

Our Business Manager:

• Acts as a partner and sounding board to the MT
• Assists in and drives large and complex projects, initiating improvement and remediation activities
• Provide support and coordinate with stakeholders in the Retail and Private Bank transformation
• Pro-actively recommends and implements improvements
• Prepares communications and presentations for various key stakeholders and therefore has excellent powerpoint and excel skills
• Prepares, minutes and facilitates MT meetings and employee gatherings
• Ensures representation, compliancy to and protection against non-financial risks

How to succeed in this role

You:

• Are fluent in written and spoken English
• Have a master’s degree or equivalent
• Are a superb communicator, creating inspiring presentations and short, concise briefings
• Pro-actively build relationships with internal & external stakeholders
• Have the ability to value different perspectives, thinking critical and independently
• Can handle change, are a self-starter combining this with excellent organizational skills, a structured way of working and attention to detail
• Have the ability to identify problems. Discussing and solving them with the Retail MT
• Have strong analytical & reading skills, able to understand, digest & interpret quickly
• Have the ability to get people on board, being thorough and persuasive

Operating in the Grand Duchy of Luxembourg since 1960 and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our customers a wide range of solutions. ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!