Cookies

Cookies allow us to remember your browsing preferences when you visit our websites or apps and to provide information that’s interesting to you.

What are cookies?

Cookies are tiny files we store on your computer, tablet or mobile phone when you use our websites or apps. Some cookies are necessary for certain functions on our websites, such as viewing our social media content or online banking. Other cookies allow us to analyse your online behaviour on our website and apps. They tell us more about you, such as the country you are in, pages you visit on our site and products or services you may be interested in.

We can use this information to improve our website or simply make your use of it more personal. This analysis can be anonymous or specific to you, depending on which cookie setting you choose.

Certain cookies (such as interest cookies and marketing cookies) process your personal data. Read more in our Privacy Statement about how ING deals with your personal data, also in the context of how we use cookies.

Explanation of the different types of cookies

Functional cookies: Ensure our websites and apps work properly.
Analytical cookies (anonymous): Measure the general use and quality of our websites, apps, services. This data is used to improve our services and solve problems quickly.
Marketing cookies and similar identifiers: Based on your online behaviour, we can tailor marketing messages and content to your interests.
Social media cookies: Share the content of our websites and apps via social media.

Your choice

You can decide which cookies to allow by choosing a different setting.

We have two cookie settings:

All functionalities (Advanced level):

Next to the basic cookies, social media cookies are included. These make it possible to display embeds from YouTube (with cookies), LinkedIn, Facebook, Instagram etc. These can also be used to display personalized advertisements. We may share information about your use of our site with our social media, advertising and analytics partners.

Please note, that social media cookies are third-party cookies and therefore the types and duration of these cookies are set by these social networks. This is beyond ING’s control.

Limited functionalities (Basic level):

This setting allows only strictly necessary cookies that are needed for the website to function properly by enabling basic functions like page navigation, displaying YouTube content (without cookies) and to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. It also includes analytical cookies to anonymously record the behaviour of visitors on our website, including mouse clicks, scrolls and clicks in order to track how the website is being used to further improve it.

Description of cookies we use

ADVANCED LEVEL

Blueconic

We use BlueConic to show you the cookie notification and to save your choice of cookie settings. More information

Name	Purpose	Expiration
AWSALB	Used for load balancing by Amazon Web Services.	7 days
AWSALBCORS	Used for load balancing by Amazon Web Services, with the SameSite property (for the recent Chrome changes).	7 days
AWSELB	Used for elastic load balancing by Amazon Web Services.	1 hour
BCPermissionLevel	Opt-in level for BlueConic (PERSONAL\|ANONYMOUS\|DO_NOT_TRACK)	1 year
BCReferrerOverrule	Stores a custom bcChannelIdentifier as referrer. For these channels the actual referrer points to the website and not the overrule. The overrule would be lost if not stored in this cookie.	1 year

BlueConic Personalization

With BlueConic we can personalise the website. In this way we can offer you a better user experience and make you find your information of interest much faster. More information

Name	Purpose	Expiration
BCSessionID	Unique identifier for the BlueConic profile.	1 year
BCTempID	Temporary unique identifier for the BlueConic profile, removed after BCSessionID is created.	10 minutes
BCsan	Related to profiling in BlueConic	unknown
blueconicdomains	Related to profiling in BlueConic	1 year
blueconiclang	Related to profiling in BlueConic	1 year
BC_e	Related to profiling in BlueConic	7 months

Adobe Analytics

Adobe Analytics cookies allow us to anonymously measure how you use our sites and which information you are looking for. We use this information to improve our sites. For more information see Adobe Analytics cookies information

Name	Purpose	Expiration
s_nr	Identifies whether a user is on their first visit to the site or on a subsequent visit	28 days
sc_channelStack	Used for the analysis of access channels to the cross site visits	5 years
AMCV_[*]@AdobeOrg	This cookie is used to identify a unique visitor	1 day
deq_pers_digitalEventQueue_d	Adobe Datalayer value	session
deq_pers_digitalEventQueue_s	Adobe Datalayer value	session
deq_pers_digitalEventQueue_l	Adobe Datalayer value - previous page title	10 year

ING.com /ING.jobs

These are functional cookies meant to make the site work properly.

Name	Purpose	Expiration
JSESSIONID	ING	Session
mobileDetected	ING	Session
scrolltonavcookie	ING	Session
country	ING

ReadSpeaker

These cookies are necessary to provide text-to-speech solution. More information

Name	Purpose		Expiration
ReadSpeakerSettings	ReadSpeaker		4 days

Youtube

Social Media plug-in from YouTube. For more information please see YouTube’s cookie policy.

Name	Purpose	Expiration
GPS	Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.	1 day
VISITOR_INFO1_LIVE	This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface.	180 days
YSC	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
PREF	Social Media Integration	2 years
LOGIN_INFO	Used by YouTube (Google) for storing user preferences and other unspecified purposes.	2 years

BASIC LEVEL