Retail Banking traineeship

As a trainee at ING, you can make a real difference. We encourage you to take the initiative and we know that you will be eager to learn and to take an entrepreneurial approach. We know, too, that you will be eager to seek collaboration to achieve optimal outcomes. And to develop, and share, your own vision.

Our key priority is to offer our customers the most suitable financial products and services for their needs. As a trainee, you’ll take a critical look at the bank’s activities and proactively make suggestions for how we can do things even better. Since ING is a large organization with many different stakeholders, you will need stamina and conviction to get results. A talent for building consensus and plenty of self-confidence are essential qualities if you are to be successful as a Retail Banking trainee.

It also helps if you have experience of shouldering responsibility by managing a team or project – perhaps through a part-time job or other extracurricular activities.

As a trainee, you will be fully involved in the business from day one and you are expected to quickly get to grips with the complex material. This is your opportunity to demonstrate how your analytical skills, customer focus, leadership capability and persuasiveness can help us to optimise our services. Whatever your assignment may be, we hand you plenty of responsibility right from the start. You’ll be in regular contact with many different departments and managers in charge of the various Retail Banking channels. You’re the linchpin of the whole process.

In the Retail Banking traineeship, you’ll work for our Retail Banking clients, including Personal, Private Banking and Business clients. Personal clients are serviced digitally, via a contact center or a branch office with products such as mortgages, current and savings accounts, investments and loans. We offer these products to our Private Banking clients as well.

A few examples of products you could be working on:

• Together with IT developers – in line with the lean-start up method – you’ll develop an app, where clients will find everything they’ll need when in the process of buying a home
• Developing an online platform for Private Wealth & Asset Management clients, where entrepreneurs and start-ups will be matched.
• For our mortgages clients, release improvements of the application process: faster, more transparent and predictable.
• Streamline the process of business lending, in order to improve the percentage of loan approvals in the application process.
• Working with the Investment team to provide our clients with an overview of, and insight into, suitable investment opportunities.  

Your personal Talent Manager, from HR, will help you to decide on your first rotation, where you will set to work on a concrete challenge within the Retail Bank domain, and where you will build your network and develop a broader understanding of the bank. This will help you to arrange your second rotation.

Many of our trainees opt to work on an international project for the last 3 to 6 months of the traineeship.

One of your rotations can be done in a different track, to give you the opportunity to experience and make impact on our clients, products or processes from a different angle. For example: as an Operations & Change or Retail Banking trainee you can get Analytics experience, or as a Risk trainee you can get a better understanding of our Wholesale Banking business. The possibilities are endless.

The point of being a trainee is to learn a lot, and we offer you every opportunity to do so.

All ING trainees participate in our global learning events. You learn about every aspect of core banking, such as the role of a bank, the bank balance sheet, bank funding, IT processes and risk management. Needless to say, these events also help you to develop your soft skills such as business partnering, stakeholder management and presentation techniques. Furthermore, we offer a broad spectrum of training opportunities that are aligned with your specific development needs. These include training sessions to support your personal growth and development of particular competencies as well as courses to help you develop as a business and banking professional. You decide which kind of training you need, in consultation with your manager.

The Retail Banking track of the traineeship focuses on developing your management and leadership skills, and we pay a lot of attention to these aspects. In addition, the Retail Banking track includes the following training courses: General Banking, CFA level 1, Scrum and Lean Six Sigma Green Belt (process management method).

Does the dynamic and challenging world of Retail Banking appeal to you? Do you want to gain a broad-based foundation for development, from which you can shape your career as you go along? Do you have a vision of the future, and are you able to share it convincingly with others? Do you already have some experience in managing teams, and can you handle a significant amount of responsibility? Are you prepared to invest in yourself and your career, and are you keen to learn a lot in a short space of time, both about yourself and your specialist area?