Product & Customer Risk Expert

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. To deliver on this ambitious promise, we are building a strong, digital organization. Keeping Domestic Bank Netherlands safe & secure is key in this ambition. As Product Risk Expert within ING Netherlands, you engage and enable senior management in their control & resilience accountability, specializing in Product & Customer and Risk.

Aim of ODCR is to deliver on ING staying safe & secure by engaging and enabling ING (business) leaders to be in control of their (local) processes and activities, while doing this in the most efficient and effective way for ING as a whole. Through the ODCR Experts, ING leaders are provided with a complete overview of all control and resilience requirements for the respective risk topics. In the Expert team, the Product & Customer Risk Expert owns the requirements for topics related to customer suitability (PARP), ESG and accessibility.

As a strategic partner for the first line risk owners, you drive the control & resilience calendar related to your expertise across the business domains. In close cooperation with the ODCR Business Partners, you work with the business line and tribe leadership in helping business leaders be in control, implement new requirements and focus on what matters.

Your role and responsibilities

In your role as Product & Customer Risk Expert you:

• build a strong relationship with the (senior) managers across the business domains by showing business acumen and providing control & resilience solutions
• drive the implementation roadmap for new risk requirements in your area of expertise and translate these to operational designs together with the business lines
• deliver the control design, first line monitoring documents and (data-driven) methods of evaluation for the frameworks in your area of expertise, and safeguard execution.
• engage the Tribes to have control & resilience by design in their processes
• engage and enable managers on control & resilience requirements and what is needed to comply
• use data and reporting to shape the control & resilience agenda and drive the relevant control and resilience discussions in business meetings
• apply the most appropriate control & resilience solution to ensure compliance with the (local) business process or activity
• inform and educate the Assurance Operations teams (local and in the ING Hub) on (changing) business needs, opportunities and assurance requirements, so they can deliver solutions accordingly
• liaise with relevant 2LoD and 3LoD colleagues for risk management questions and/or advise on risk mitigating activities

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you will stay curious, keep learning and take on responsibility. In return, we will back you to develop into an even better version of yourself.

Requirements

• Master/Bachelor degree with up to 3 years relevant experience, preferably within the Private Individuals domain
• In-depth knowledge of, or ability to quickly master, Private Individuals products and processes.
• Fluent in English and Dutch.
• Strong communication skills: written and oral.
• Good knowledge of (and practical experience) in NFR Framework, monitoring and reporting.
• Good analytical skills.
• Proven planning & organizational skills.
• Driven and customer focused, loving to collaborate with different people.
• You are a team player, but are able to deliver individually in close cooperation with other ING colleagues.
• Making things happen thanks to your ‘can do’ attitude.
• Problem solving.
• Actively ask for help and feedback, but also dare to give feedback/Speak Up.
• A pragmatic, thorough and result driven approach.
• The capacity to quickly learn new content and acquire new networks.
• Strong organization sensibility and stakeholder management skills.
• You are able to act and perform successfully in an agile environment.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• awarded.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.