Functional Application Manager

ING is seeking for a proactive and enthusiastic functional application manager to join our Corporate Legal Operations team (“CLO team”). As a part of the Corporate Legal Affairs department, you will be at the very heart of ING, providing essential user support for various applications and driving application and process improvements.

The Corporate Legal Operations team
The Corporate Legal Operations team (“CLO team”) at ING is a vibrant group of 5 paralegals and 5 functional application managers/project management support colleagues. We thrive in a highly dynamic, international and challenging environment, collaborating with various departments across all levels and geographies. Our team is responsible for procedural legal activities, corporate housekeeping, program management support, and managing several legal applications. These include BrightFlag for invoice handling, Eagle for ING’s legal structure, MyPRS for the registration of Powers of Attorney, iManage for document management, Sherpany for facilitating board meetings and MS Power Platform to support various processes. Collaboration is at the heart of what we do, and we are always seeking opportunities to enhance our processes and way of working. If you are looking to be part of a team that values continuous improvement and teamwork, we would love to hear from you!

Roles and responsibilities

As a Functional application manager in the CLO team you will have the following responsibilities:

• User Support: Guide and assist colleagues in using various applications.

• Application Manager: Oversee the functional management of applications and configure reports.

• Incident Management: Address incidents promptly, ensuring thorough follow-up and clear communication.

• Resource Optimization: Develop and enhance supporting material, such as Q&A documents, Viva Engage content, and instructional videos.

• Continuous Improvement: Initiate and drive improvements in applications and data quality.

• Feature Management: Maintain a backlog of features and align priorities with stakeholders.

• Problem Solving: Translate inquiries from users into practical features and solutions.

• Global Implementation: Support the further worldwide implementation of BrightFlag.

• Collaboration: Work closely with external IT-suppliers, ING TECH and ING colleagues globally.

• Mailbox Management: Manage the shared mailbox, ensuring timely and organized responses.

How to succeed

At ING, we hire talented and skilled people like you for your potential and your ability to contribute. Our biggest expectation is that you’ll stay curious, keep learning, take on responsibility and be a team player.

We are looking for someone with the following mindset and approach:

• Team spirit: Always comply with ING’s Orange Code (collaboration) – help others to be successful, take it on and make it happen and always be a step ahead. Share knowledge and skills and actively seek collaboration.

• Responsible: Take ownership of challenges, prioritize effectively, and navigate through ambiguity

• Analytical Thinking: Analyse situations and work in a structured and transparent manner.

• Solution-oriented: Think creatively to develop practical solutions in consultation with colleagues.

Further you have

• A relevant bachelor's or master's degree, e.g. in Industrial Engineering & Management.

• 1-3 years working experience in functional application management, preferably in a corporate environment.

• Fluent in English, both verbal and writing. And preferably in Dutch too.

• Proactive, analytical, support-oriented and positively critical attitude.

• Socially skilled team player, with the ability to prioritise.

• Ability to quickly navigate amongst applications and processes.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.