Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.

The purpose of the TS Delivery Management organisation is to make our clients successful by offering them seamlessly integrated TS solutions. We have a global mandate to improve products in such a way that internationally operating clients experience ING as one bank across the entire ING network. We have the asset ownership for all IT assets in scope. We are responsible for the delivery of services to our clients and stakeholders.

As a Delivery Product Lead in the TS Delivery Management, you have hierarchical responsibility for Customer Journey Experts (CJE) and for functional steering of the delivery including regulatory, LCM, digitalization, and business growth initiatives. You will head the Product Domain TFS in the Trade Area.

We are looking for a dynamic and visionary TFS Delivery Product Lead to join the Trade Area, which encompasses TFS and WCS. In this role, you will drive the implementation of key projects in collaboration with a team of talented Customer Journey Experts (CJEs). Over the coming year, your focus will include the digitalization of TFS journeys, rolling out core TFS systems across multiple locations, supporting the growth of the business, ensuring regulatory compliance, and managing the product life cycle.

Your work involves steering and guiding squads made up of Business and Tech professionals as they work on the product. You’ll provide them with strategic direction, coach them in their day-to-day tasks, and define the product roadmap. Managing stakeholders and aligning their priorities is also a critical aspect of this position. In this role, the CJEs within the squads report to you hierarchically, making it your responsibility to empower them to thrive and perform at their best. You’ll set a clear direction, support the development of their expertise, and engage in ongoing conversations about their career growth.

As a Product Lead, you will report hierarchically to the Delivery Area Lead, operating within an environment where multiple products intersect and align toward shared objectives. This role offers an exciting opportunity to make a tangible difference by driving digitalization, fostering collaboration, and delivering a lasting impact on the customer experience.

As a Delivery Product Lead:

• You will report to the Delivery Area Lead Trade
• You are responsible for hierarchically managing Customer Journey Experts, their coaching and performance review cycle so that they can get the best out of themselves.  
• You will steer your Product Domain on the delivery related activities for the product in your scope.
• You will manage the future direction, required capacity and delivery of your business domain to overall bank leadership via Quarterly Business Reviews.
• You are the asset owner, with responsibility for risk and data.

Your key responsibilities

• Your primary responsibility is to steer the product delivery, set the priorities for your TFS delivery domain.
• You are responsible for ensuring that business objectives are properly translated into requirements, delivery roadmaps, milestones, and delivery.
• You strengthen the “ING way of working”.
• You have business acceptance responsibility for the tech delivery.
• You are responsible for managing the products, leading QBR (Quarterly Business Review) process, steering change delivery.
• You are the business representative for complex international change projects/programmes.
• You will share the responsibility with CJE’s of Account Commercial Product Management to provide a differentiating experience for ING’s customers for the TS related product and services at optimal value and profitability for ING.
• You are responsible for optimizing the financial operations, reducing costs, and improving efficiency for these products.
• You ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance across your Delivery Domain.
• You are responsible for managing the demand towards internal stakeholders and external vendors, in cooperation with the IT Area Lead and It Chapter Leads.
• You are responsible for aligning with Commercial Product Management, other Delivery Area Leads, the IT Area lead, and the architecture organisation and for the stakeholder management across other key stakeholders.

We are looking for

• An entrepreneur who combines client focus with delivery power and ability to make an impact through inspiring and energetic leadership.
• Your deep product knowledge with excellent technical understanding.
• Your ability and drive to steer the product delivery and development of expertise. 
• Ability to balance stakeholders, create an effective team, optimize collaboration, show customer focus and drive results.

• Organizational sensitivity; ability to understand and consider the underlying issues, opportunities, and dynamics of an organization.

• Your ability to promote and embed delivery culture in the team.
• A colleague with analytical skills who takes decisions based on data and facts.
• Strong resilience: your ability to navigate through ambiguity and simplify complexity.
• A pro-active, creative and an out-of-the box thinker able to empower a team to act autonomously. A colleague who displays all aspects of ING’s Orange behaviour.
• An open and transparent communicator and someone able to stimulate the cross-border interaction between people within and outside their own Delivery Domain.

Proven track record and technical skills

• Master’s degree.
• A minimum of 5 years of managerial experience.
• A minimum of 8 years of experience in product delivery.
• Experience working in product delivery, building delivery roadmaps, creating analysis and prioritizing product backlogs is a must.
• Product expertise in Trade Finance.
• Proven experience or strong affinity with the ING Agile Way of Working.
• Proven experience in strategic projects with medium to high impact.
• Excellent written and verbal English communication skills