Customer Journey Expert Insurance Platform

Customer Journey Expert Insurance Platform

[Netherlands, full time]

At Tribe Insurance, we are looking for a Customer Journey Expert (CJE) to join our platform and feature teams. The teams are responsible for developing, maintaining, and optimizing the Insurance Platform that supports the sales and service flows, including life cycle management, new feature development, and running experiments, with the goal of achieving an excellent customer experience.

These are interesting times for the Insurance Tribe with developing completely new sales journeys and products, a strong focus on conversion rate optimisation and making sure all sales and service flows are digitally available for our customers.

Your key responsibilities

• You design and enhance end-to-end customer experiences for our insurance products, focusing on improving customer satisfaction and operational efficiency
• You define and maintain a clear product roadmap, ensuring timeline delivery and alignment with business objectives
• You act as the key translator between business and IT teams, ensuring clear communication of business needs and technical requirements, and facilitating the alignment on both sides for successful project delivery
• You are responsible for managing the team deliveries. By doing so, you work closely together with developers, designers, external suppliers, and internal stakeholders
• You simplify problems, solutions and processes and communicate clearly to colleagues and stakeholders
• You ensure that the objectives and progress are aligned and transparent to all. You manage dependencies and mitigate impediments
• You analyze customer and product data to derive insights that support decision-making and improve the performance of insurance products
• You coordinate and conduct testing of our IT deliveries to ensure the high quality of our digital journeys
• You identify, assess, and mitigate potential IT risks related to the development and implementation of insurance products

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful, and known for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. In addition, you enjoy working in an international team. You have a passion for IT delivery, data, client improvement and you are interested in the financial sector.

• You have a bachelor's or university degree and demonstrate relevant and at least 3 years of professional experience in (financial) product management and multidisciplinary complex deliveries, across Business and IT
• You are tech-savvy and have a data-driven mindset
• You are delivery-focused and have a problem-solving attitude
• You have experience in testing flows end-to-end to safeguard the quality
• You are capable of presenting problems, explore solutions, and present them to your team
• You effectively engage, communicate, and collaborate with internal and external stakeholders at all levels
• Proactive and eager to (further) build up knowledge of the Insurance products, IT Landscape and market.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues awarded.

Convinced? Apply directly!

Introduce yourself to us via your cover letter, we are looking forward to getting to know you! Your CV will show your experience, but your cover letter will drive us to get to know you better. Therefore we cannot process any applications without a suitable cover letter. We are looking forward to meeting you and telling you more about the role! Upload your CV and motivation letter by clicking the “Apply” button.

Please note that multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!