Business manager | Collections NL

We are looking for an energetic, creative, and delivery-oriented Business manager to support the Global & local NL head of Collections.

The team

Within this role you will work closely together with the NL Tribe Leadership team giving you a good understanding of both the Tribe & Supercircle way of work. Furthermore, this role will provide you broad insight in the global ING organization, as you will also be working closely together with the Global Collections Expert lead and subsequently all the countries functionally reporting to the Global Head of Collections. Therefore, giving you the opportunity to work on a strategic, tactical and operational level both within DBNL as within Global COO.

Within Collections, we aim to make the difference by being your partner in times of financial difficulty. The objective for Collections is to provide customers with financial problems a sustainable solution for their financial problems, thereby servicing customers and reducing losses for the bank. So if you like to work in an environment with high impact on both our customers but also for ING, this is the place to be!

As Business Manager your responsibilities include:

• proactively support the NL & Global LT in the performance of day-to-day activities to enable focus, prioritization, effective decision making and results
• Structure and organize the way of work within Collections NL & Global
• Work on the & role out of the renewed strategies of both Collections NL & Global
• The preparation of communications and presentations for various key stakeholders
• Preparation and facilitation of MT meetings, employee gatherings and team offsites
• You proactively signal and suggest areas for improvement in internal processes, consistent with our efforts to simplify and standardise our processes across Collections.
• Actively take on and participate in strategic projects both in NL and at Global level.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

• You are a strong communicator and fluent in English and Dutch
• You are a hands-on type of person and have a very structured way of working.
• You know how to prepare inspiring presentations, digital communication including webinars/townhalls.
• Excellent PowerPoint, Excel and Word skills
• An entrepreneurial & proactive ‘ take it on and make it happen’ mind set
• You are organisational sensitive and capable of creating buy-in and engagement at all levels of the organisation.
• You don’t scare away of challenging the status quo and are eager to propose creative solutions to problems.
• You can take a helicopter view and are able to prioritize tasks.

Given the nature of the work and access to confidential and sensitive information, the role is deemed to be ‘sensitive’. An extra security clearance is required by the Corporate Special Investigations (CSI) team to be appointed to this role.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. 

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience (job scale 11)
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• You’re base is Amsterdam, however you’re prepared to travel to Leeuwarden when necessary.

Interested?
Apply directly online. Send your CV and motivation. We look forward to your application.

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today

Procedure and closing date

The closing date for this vacancy is 2 December 2024. After this date, we will carefully consider the applications and make an initial selection. Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure.