Transaction Services Account Manager in The Netherlands

The TS Account Manager owns the TS relationship for selected multinational Wholesale Banking clients at global level, which means he/she is responsible for the existing Payment & Cash Management and Trade Finance (Guarantees, Letters of Credit etc.) mandate(s) during the lifetime of the contract. In this role the TS Account Manager has a revenue responsibility for maintaining and growing the existing business (“in-contract sales”). He/she takes on a pro-active role to ensure that client satisfaction targets are met, and that the commercial and operational quality of the service in the client portfolio continuously improves. The TS Account Manager works closely with TS Sales Consultants, TS Product Managers, Relationship Managers (at ultimate parent level and local level across countries), Client Services teams, Operations colleagues and other support departments. The TS Account Manager reports to the Head of TS Account Management NL.

The Team

Wholesale Banking Transaction Services is an international environment. You will have frequent contact with various departments and stakeholders within ING as well as with clients and external stakeholders. You will be part of a team of TS Account Managers based in The Netherlands, covering all Corporate client sectors as well as Non-bank Financial Institutions. You will operate in an open and informal environment, together with experienced and highly motivated sales and services professionals. 

Roles and responsibilities

• Higher education (HBO) or University education (Bachelor or Master's degree)

• Fluency in Dutch and English, both written and verbally, is required

• Lending and/or Trade background is preferable

• This role is particularly suited for team players with organizational skills, commercial focus, eye for detail and a can-do attitude

• As primary contact for the client, you will be part of deal teams in case of renewal of TS Mandates and you will contribute to Request for Proposals (RfP’s)

• You will pro-actively and regularly make client reviews, monitor TS client revenues and conduct client visits in order to discuss service levels, payment and trade volumes, excess cash solutions  and other needs

• You will be responsible for operating under our Know Your Client (KYC) guidelines

• You will be part of the Virtual Client Teams (multiproduct) for your respective clients

• You will be end-to-end responsible for servicing a client portfolio of approximately 15 Wholesale Banking clients and working closely with the Client Services teams, who are responsible for the day-to-day servicing of clients

• For the clients in your portfolio you will be the primary contact for the existing global TS relationship and end-to-end responsible for client satisfaction

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, will continue learning and taking on responsibility. In return, we’ll support you to develop into an even more awesome version of yourself.

Reward & benefits

A job for 36 or 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life.

The benefits of working with us at ING includes:

• A salary tailored to your qualities and experience

• Flexible working hours and the possibility to work from home

• Reimbursement for travel expenses

• 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities to realize your ambitions

• An informal working environment with innovative colleagues who strive for the very best

Questions? 

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