Senior Customer Journey Expert – CDD @ COO Analytics

Senior Customer Journey Expert – CDD @ COO Analytics

The team

Within ING, there is ING Analytics (INGA) - a major driving force in its digital transformation of the bank.

By creating measurable value for ING and its customers through world-class analytics products and services, INGA helps ING to become a leader in data-driven decision-making. Among others, INGA delivers call & speech analytics, generative AI in risk summarization, insights into portfolio performance, advanced ESG data insights (commercial purposes), data analytics platforms (cloud and on-premises), and many more.

Roles and Responsibilities

We are looking for a customer journey expert / product owner to join us in NL. In this role, you will help creating innovative scalable data driven solutions in the space of Financial Crime Customer Due Diligence. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC teams, but also Operations, Delivery, Data, Compliance, Legal and Corporate Audit. You will be responsible for leading our project portfolio, driving business development, translating business requests into data requirements (and vice versa), pushing forward change initiatives and bringing transformation in the area of Financial Crime Customer Due Diligence. You will be the sparring partner to (senior) Management and stakeholders. You will work with a specialized team to deliver scalable data products, building out our team’s capability to a mature Tribe within ING.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We hire people based on an evaluation of their potential and support them throughout their time in NL. Come join us!

About you

• Focus on protecting Customers and ING
  • You have a vision on how to detect, assess and ultimately prevent Financial Crime using advanced Analytics models, in the customer due diligence domain.
• Focus on Stakeholders
  • You support offering advanced analytics solutions by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities
  • You coordinate the contribution of supporting teams (such as data management, compliance, etc)
  • You support the development, implementation and communication of the roadmap and strategy
  • You define business requirements for the development of Analytics products and services in the Financial Crime CDD scope
  • You have understanding of client needs, digitization and API’s, bridging IT and business
• Focus on Delivery
  • You support the Product Lead and Tribe Lead in the responsibility to manage the overall P&L for the COO Analytics tribe by integrating this in your daily work and priority setting
  • You manage and prioritize the backlog at the level of epics, in line with ING’s Agile way of working
  • You apply your experience in supporting to build and manage the products with an end-to-end mindset, including design, implementation and business operations and services
  • You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulation and policies
• Focus on Leadership
  • You have analytical skills and take decisions based on data and facts
  • You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)
  • You are a pro-active thinker
  • You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

How to succeed

Minimum Qualifications

• Master degree
• Minimal 5 years of working experience in applying analytics in a business environment
• Proven experience in delivering tangible business impact, familiarity with tools and technologies used in data analytics is a plus.
• Excellent level of English, both written and verbal, to effectively collaborate with global and local stakeholders
• Practical experience working in Agile/Scrum environments to ensure efficient project delivery and team collaboration.

Preferred Qualifications

• You have a curious mindset; you are collaborative and passionate about helping others to grow and improve.
• Experience/affinity with anti-money laundering services or fraud is a plus
• Experience in product management is a plus

Rewards and Benefits

We want to ensure you can strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm. 

The benefits of working with us at ING include: 

• 24-27 vacation days depending on contract. 

• Pension scheme. 

• 13th month salary. 

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary. 

• 8% Holiday payment. 

• Hybrid working to blend home working for focus and office working for

      collaboration and co-creation. 

• Personal growth and challenging work with endless possibilities. 

• An informal working environment with innovative colleagues. 

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and business. Do you want to work at the cutting edge of what’s possible while ensuring you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us! A