Client Service Account Manager - COO WB

Deal with overall relationship with our Payment&Cash Management Wholesale Banking clients; in close concert with Relationship Management and Transaction Services, applies the conditions to ensure that client satisfaction targets are met, implement commercial and operational quality of service and minimizes reputational and operational risks.

Key Responsibilities

• Contributes to the Client Services Account Management department and deal with day-to-day servicing of local based or subsidiaries of foreign based Corporate Clients and Financial Institutions with multiple WB daily banking products. In case of local based clients with activities in multiple countries, contributes to ensure service delivery cross product and cross country. 
• Contributes to change / implement processes in local and Group tools. 
• Implements the client service strategy per client, maintaining operational excellence and providing the best service to our customers. 
• Support the Head of Client Services in incident coordination and management
• Participates in client services related product and business process projects, both local and Group ones. Contributes to implementation, maintenance and control of all operational processes within the local CS organization. 
• Ensure personal contribution to the CS Network activities and initiatives.
• Applies all the procedures required within ING and the CS Area, complying with all regulations and ING ORM/Compliance/Legal policies, guidelines and instruction and personal data protection.
• Interacts internally with Local Client Coverage organization, Corporate Lending, Financial Markets, Finance and Risks as well as with Corporate Clients and Financial Institutions
• Participate in change management projects as team member

Requirements

• University degree or equivalent
• 3+ years’ experience in commercial/customer service role within an international banking and complex environment
• Experience gained in back office, preferably within Wholesale Banking
• Proven experience in supporting customers, preferably corporate ones
• Proven understanding of banking environment and related products
• Fluent in English (written and spoken) is a must
• Advanced user of MS Office

Other skills

• Strong customer centricity
• High problem solving capability
• Excellent interpersonal skills
• Stress management
• Operational excellence
• Negotiation skills
• Passion for results
• Structured approach
• Team working

Duration: Permanent

Work location: Milan

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.