Tribe Lead DevEx and System Engineering

In the role of Global Head of Developer Experience (DevEx) and System Engineering you will lead the change in elevating the developer experience across the organisation. Your primary responsibility will be to productize, develop and operate core capabilities within ING’s One Engineering System, focussing on developer experience, continuous integration/delivery and system engineering.

The team

In this role you manage both Product Area Leads, as well as IT Area Leads. And you work closely with your Chief Architect, and Change/Transformation Lead in defining, delivering and operating the product and services you provide. This is not done in isolation; you collaborate with your counterparts of Local Head of SRE to create an inclusive environment of collaboration and adoption doing so scale out the capabilities across the organization.

Roles and responsibilities

Lead the development and implementation of practices, improvements necessary to remove complexity out of the software development life cycle and reduce cognitive load for engineers.

Drive end-to-end system optimization, increasing engineering productivity, and ensuring operational efficiency, in assuring software is delivered with excellence.

Essure the development and implementation of policies, controls and practices that define guardrails in how engineers design, build, and ultimately release software

This function requires a comprehensive skill set to effectively lead in enabling engineers, to do their work better, easier, on a global scale. Here are the key skills expected for this position:

. Strategic Vision:

• Strategic: Ability to develop a vision (think big) and implement strategies that enhance developer experience and streamline software engineering and operational processes. Ability to look beyond the short-term-gains and focus on the long-terms objectives and overall direction and strategy of the organisation.
• Innovation and Creativity: Forward-thinking mindset to stay up to date of emerging technologies and industry trends. Finding new ways to solve problems and improve processes that align with future goals and objectives.
• Product Management: Skills in creating a purpose, roadmap, set objectives and key results to effectively drive the delivery of purposeful products and services.
• Market, Domain and Industry Awareness: Understand the Business Goals, and Industry dynamics. Keep-up with industry trends (technology, user behaviors, concepts.)
• Cross Functional and Cultural Leadership:
• Collaboration and Influence: Excellent communication skills, to lead cross functional, multi-disciplinary distributed teams, including product management, engineering, operations.
• Leadership Skills: Strong leadership skills to guide and inspire the engineering community that include both engineers, and peer IT and Area Leads globally.
• Change Management: Leading organizational change efforts to adopt new practices, tools, and cultural shifts, while managing resistance and buy-in across teams and individuals.
• Diversity and Inclusion: Commitment to nurture an inclusive environment where diverse perspectives are valued.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Technical / Domain Expertise:

• Software Engineering: Deep understanding of software engineering practices, system design, and the software development life cycle:
• 10+ years of experience with Software Engineering
• Has hand-on experience in 1 or more ‘modern’ programming Languages (Java, Kotlin, Go, Rust)
• Is recognized as an authority in software engineering
• Has experience with modern engineering concepts like: Design Patterns, Domain Driven Design, CI/CD, Shift/Left Right, Zero Touch Operations.
• Has knowledge on engineering tools such as GitHub, Azure DevOps, Slack, Confluence, Maven, Gradle, Terraform, and such, IntelliJ, VisualStudioCode.
• Understand modern Cloud Infrastructures, and Cloud Native Concepts.
• Deep understanding of DevOps and DevEx: In-Depth Knowledge of DevOps Practices. Including CI/CD Pipeline Automation and DevEx: Developer Portals, Self-Service Interfaces, IDEs, CLIs, Infrastructure As Code (IaC) and Architecture as Code (AaC).,
• Methodologies and Concepts: Experience in Platform Engineering, Team Topologies, System Thinking, Lean Software Development, Agile and Lean / Six Sigma, and CMMI.
• Operations: Knowledge on operational practices such as SLO/SLIs, IT Risk, RCAs, etc.

Analytical and Critical Thinking:

• Problem-Solving Skills: Proficiency in identifying issues, analyzing complex systems, and devising effective solutions.
• Hypothesis-Driven: Takes a scientific approach in solving problems.
• Data Driven Decision Making: Ability to analyze data, trends and make informed decisions, that align with strategic goals.

Communication Skills:

Verbal and Written Communication: Excellent skills to articulate vision, strategies, and technical concepts to diverse stakeholders.

Excellent command of the English language in writing and verbal.

Cross-Cultural Communication: Ability to effectively communicate and collaborate with teams across different cultures and regions.

Advocacy: Strong advocate e.g. presenting on stage, conferences, convey a story and message to larger audience, is seen as an authority in his/her field of expertise.

Collaboration:

Interdepartmental Collaboration: Ability to work collaboratively with other departments, teams, in an international matrix organization. Work in triangle of Product - Engineering – Architecture.

Stakeholder Management: Skills in managing relationships with internal and external stakeholders.

Building and maintain a culture that promotes collaboration, shared responsibility and continuous improvement.

Result Oriented and User Centric Mindset:

User-Centric Approach: Understanding the importance of a positive developer experience and implementing practices that reduce cognitive load and enhance productivity.

Goal Setting and Accountability: Strong ability to set clear objectives, track progress, and ensure accountability in meeting key results.

Agile Leadership: Experience in leading teams using Agile or similar methodologies, focusing on iterative development and fast feedback cycles.

Adaptability:

Flexibility: Ability to adapt to changing environments and requirements.

Continuous Learning: Commitment to continuous learning and professional development.

Keeps up to date with latest development in market on his/her field.

These skills collectively enable the Global Head of DevEx and System Engineering in streamlining development and operations end-to-end and in doing so we free our engineers from complexity and lower their cognitive load. In return they can focus on making impact, fast, secure and reliable. This leads to more efficient operations, higher productivity, while ensuring quality in providing a reliable product and services to ING’s customers.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

•  A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.