Sr. Product Manager | CC2.0 platform @ING Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As a Sr. Product Manager you will account, articulate and oversee the delivery of a clear CC2.0 platform products and/or services vision and roadmap that can be continuously delivered in an Agile fashion and adds value to ING Bank Romania and its customers.

Your Day to Day

• Define product and/or service strategy and implementation in ING Romania.
• Prepare business-cases and use-cases on what type of product and/or service framework is suitable for ING customer and in-depth analysis solution performance.
• Work closely with business operations to convert requirements into system solutions and collaborate with development teams to ensure delivery of highly scalable and available systems.
• Develop system flow diagrams to automate a business function and identify impacted systems; metrics to depict the cost benefit analysis of the solutions developed.
• Experience in analyzing with agent to train for the product and/or service.
• Work closely with the project stakeholders to gather technical requirements, understand issues, and present architectural solutions and guidance.
• Work with analysts and architecture colleagues to prepare solution architecture definitions and architectural documentation that will be reviewed and approved by peers and relevant stakeholders.
• Ensure that the solutions to individual projects and problems align with the overall architectural roadmap.
• Articulating the product vision and product roadmap.
• Management of the product and/or service backlog, including prioritization of stories to maximize business value.
• Determining sprint goals and user story acceptance criteria.
• Guiding teams through analysis of risks and issues to inform options.
• Defining product and/or service KPIs and manages cadences of outcome reporting.
• Ensuring the development team understands the items in the backlog and their business value.
• Validating that the solution and built functionality meets the vision.
• Proactively engaging with business and technology teams to identify and evaluate product opportunities and implications.
• Managing the product backlog, prioritize according to business value and lead agile delivery squads to translate backlog items into customer journeys.
• Understanding the fundamental technologies driving the competitive landscape and have a vision on how to leverage in-house and licensed technology to accelerate time to market.
• Developing metrics, systems, and processes continuously to measure the effectiveness of the experiences we're delivering and be able to identify future opportunities.

What you bring to the team

• Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful product management.
• Passionate about and knowledgeable of call center platforms and related product and/or service.
• Software integrations for product and/or service solution, experience with concepts like APIs, SDK.
• Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence business and product strategy.
• Working in a dynamic environment: Enjoys working in an innovative and creative environment.
• Team player and professional attitude: Persistence, resilience and being helpful to others.
• Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders.
• Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value.
• Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help.
• Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions.

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms.
• Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.