Senior IT Process Manager @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

This position is with ING Bank Romania's IT Governance Center of Excellence. The mission of the IT Governance CoE is to orchestrate the governance mechanisms ensuring that the appropriate decisions are made to align IT strategy with business strategy, while keeping the bank safe and compliant. The core of the team is made up of capabilities for Process management, Performance Management, Data Analysis, Knowledge Management. We are looking to find an enthusiastic, Process Manager with a passion for process design, improvement and optimization that will enhance the capabilities of our team.

Are you excited to see how processes come to life to enable organizational agility? Then have a look below.

Your day to day

• Design, document and release IT processes by following the ITIL methodology, in alignment with stakeholders;
• Perform desk research and organize discovery sessions with process Subject Matter Experts in order to design processes;
• Ensure the newly designed local processes are fit for purpose, efficient and effective and aligned with the Global ING minimum standards, policies, processes, and frameworks;
• Define process metrics;
• Collaborate with Performance Manager & Data Analyst for implementing process metrics;
• Document process and submit it for approval;
• Create awareness for designed & approved processes via dedicated sessions and materials readily available for main stakeholders;
• Ensure process documentation and related work instructions are correctly stored and communicated across the organization;
• Collaborate with Knowledge Manager and provide support for building process trainings;
• Analyze process performance indicators, identify trends and patterns and generate improvement ideas;
• Coordinate the end-to-end review of the existing processes as per the agreed calendar and manage stakeholder communication across multiple lines of business on process changes;
• Attend process guilds;
• Communicate any change related to the processes;
• Act as SPOC for any process clarifications required by the organization.

What you bring to the team

• Bachelor’s degree (preferably technical);
• Minimum 5 years’ experience in IT with minimum 3 years’ experience in a previous ITSM role (preferably with direct responsibility for process design, execution and continual improvement);
• Applied knowledge of IT processes (as defined by ITIL);
• Proficiency with MS Excel, PowerPoint, Word & Visio;
• Experience with Agile and DevOps principles;
• Ability to work with stakeholders from different levels of the organization;
• Excellent written and verbal communication skills and fluency in spoken and written English (with knowledge of technical terms);
• Other tools knowledge (ITSM tools, Sharepoint, Confluence) is a plus;
• ITIL (particularly Service Design)/Lean Six Sigma/COBIT certification is a plus;
• Ability to work under minimum supervision in a complex and dynamic environment.

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both team work and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.