Senior Business Continuity Officer

Senior BCM Officer

Background on what ING is about (Generic ING background):

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview  

ING Hubs Philippines’ risk governance structure follows ING Bank’s three lines of defence model which aims to provide sound governance framework for risk management.

First line of defence (1LoD)

Each department and business line has the primary ownership, accountability, and responsibility for assessing, controlling, and mitigating all financial and non-financial risks affecting their businesses and for the completeness and accuracy of financial statements and risk reports with respect to their responsible areas.

The Senior BCM Officer sits within the COO – Operational Design, Control, and Resilience (ODCR) Team which drives the risk and control activities in the 1LoD. This role reports to the ODCR Lead.

The Senior BCM Officer is responsible for leading and managing the development, implementation, and maintenance of the ING Hubs Philippines’ Business Continuity (BC) and Operational Resilience (OR) strategy, following Global and local policies, procedures, and recognized best practices.

Key Responsibilities

Strategic Planning and Execution

• Develop and maintain an organization-level BC and OR strategy
• Understand specific operational and/or regulatory requirements surrounding BC and OR; provide guidance in the development of solutions to meet these requirements
• Establish or improve the management system approach to BC and OR assessment, documentation, maintenance, and testing
• Facilitate the regular review and update of business impact analysis (BIA), business continuity plans (BCP), crisis management plan (CMP), and all other BC and OR documents
• Prepare and conduct regular BC and OR exercises to test the adequacy of existing plans and strategies
• Assist Management Committee during crisis or service disruption events and contribute to process improvement initiatives

Coordination and Reporting

• Coordinate efforts with relevant stakeholders to ensure successful execution of BC and OR strategy
• Conduct regular meetings with Crisis Management Organization (CMO) to provide updates on strategy and initiatives and to report on any identified crisis

Risk Management

• As Local Control Owner of Business Continuity and Operational Resilience Control Standard -
  • Facilitate gap analysis/impact assessment and monitor the remediation of gaps related to global policies, control standards, and/or regulatory requirements
  • Ensure the timely and proper documentation of controls in the system (iRisk)
  • Coordinate for a proper and timely control testing and evaluation
  • Report activities and updates to the local Non-Financial Risk Committee

Training and Awareness

• Ensure adequate understanding of BC strategy and related policies and processes across the organization
• Develop and conduct training sessions on BC and OR related topics
• Ensure timely release of reports on lessons learned from actual crisis scenarios
• Maintain knowledge and understanding of ING Hubs PH’s services and business processes

Key Capabilities/Experience  

• At least ten (10) years of banking experience, specifically in the field of Business Continuity Management.

Minimum Qualifications

• People management/leadership experience is a must
• Demonstrable competency in the planning, documentation, implementation/execution, maintenance, and testing of overall BC and OR framework and crisis management programs
• Able to think strategically and drive tactical execution
• Fluent in English (written and spoken); with good communication and presentation skills
• Able to liaise and collaborate with a broad range of individuals, including Senior Management and Global stakeholders
• Capable to train others, transfer knowledge, and share expertise
• Able to work well, apply sound judgment, and make timely decisions under pressure
• Proactive, self-starter, and requires minimal supervision
• Able to establish a good working relationship among colleagues
• Experience with international/global financial institution is an advantage