Senior Business Analyst

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We’re on the hunt for an experienced Senior Business Analyst to join Mortgages Originations team. 

Our ideal candidate will have the opportunity to work on transformative technology projects and be responsible for ensuring business requirements are clearly interpreted into language that is easily understood by a technical audience.

You’ll translate business requirements into clear technical artefacts, such as interface specifications and data models, for technology teams to build APIs, micro-services, and systems. The role involves leading workshops with stakeholders, analysing complex information, and collaborating with Product Owners and delivery squads.

What you’ll do 

• Work in Agile or hybrid environments, participating in project artefact creation and agile ceremonies.
• Apply strong mortgage system, process, and tools knowledge to define system requirements aligned with business objectives and constraints.
• Define and document business processes for system development or automation, collaborating with technical leads, architects, and engineers.
• Maintain and manage an up-to-date inventory of project requirements.
• Review technical solutions to validate alignment with business needs and assess impacts on other systems, capturing necessary changes.
• Communicate clearly with Product Owners, Customer Journey Experts, and delivery teams to ensure shared understanding of requirements.
• Collaborate with stakeholders to prioritize delivery of requirements to achieve business goals.
• Build strong relationships with Product Owners, Delivery Leads, analysts, and development teams.
• Solve problems effectively, analyse issues, and mitigate risks throughout the project lifecycle.
• Support the Customer Journey Expert or Product Owner to optimize the end-to-end customer experience.
• Proactively raise and escalate risks or issues as needed.
• Work independently or within established teams with excellent verbal and written communication skills.

What we’re looking for

• Degree/Diploma in Technology or related discipline.
• 7+ years’ experience in business analysis, including process analysis, requirements gathering, and functional design.
• Proficiency in MS Office, Confluence, Jira, SQL, and XML analysis.
• Strong documentation, analytical, and problem-solving skills.
• Experience working with cross-geographical teams and multiple SDLC methodologies (e.g., Agile, Scrum).
• Excellent communication, influencing, and time management skills.
• Ability to translate complex requirements into clear system solutions for technical and non-technical audiences.
• Self-motivated with strong attention to detail and minimal supervision required.
• Client-focused with proven ability to build strong relationships with Business and IT stakeholders.
• Good to have: AML/FEC qualification or understanding of AML/FEC legislation.
• Good to have: Experience in mortgage, transformation, or AML/compliance project delivery.
• Good to have: Knowledge of mortgage products, data flows, data warehousing, and data analytics.
• Good to have: Experience with Pega or workflow management tools.
• Good to have: Background in business or risk management studies

What’s in it for you?

• Discounted ING Health Insurance 
• An additional Rest Day to support your wellbeing 
• An IMPACT day to volunteer on an approved sustainability activity 

About Us 
 
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 
 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 
 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 
 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  
 
Sound like the kind of place you’d feel at home? We’d love to hear from you. 
 
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close on 21st January 2025