Process Expert at Analysis & Repair

Are you data oriented and do you prefer analytical type of work? Would you like to be a part of a young enthusiastic team of experts in ING Hubs Slovakia in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering and analyzing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

Our Analysis and Repair team is looking for an enthusiastic specialist who will be analyzing the NL/BE interest, billing and pricing set up for ING´s Wholesale banking clients in order to provide the best client experience.

Main tasks and responsibilities:

• Ensure correct setup of the pricing and billing conditions of our WB clients
• Providing support on direct verification after implementation of new agreements and deals signed by client
• Performing various types of analysis and checks, related to banking products and setup of NL/BE accounts
• Deep dive into knowledge of banking products and operational processes
• Align process activities with other teams/departments, ensuring the delivery of a coherent and comprehensive service
  • Maintain contact with internal colleagues and related departments, keep them informed about the progress of their request
  • Active participation on communication related to prioritization, responsibility splitting, etc.
  • You will have a chance to suggest and propose process improvements or elimination of manual process steps
  • Close collaboration with other team members and their support in the area of knowledge sharing and standard process procedures
  • Facilitation of rituals that are part of the team’s way of working

Personality requirements and skills:

• Strong analytical skills and effective communication skills – fluent in written and spoken English
• Strong skill set in the areas of personal effectiveness (i.e. adaptability, flexibility, independence, courage and self-confidence, accuracy, attention to detail), problem analysis & judgment, customer focus and investigative & learning ability
  • You have at least 2 years of experience in corporate environment
  • Experience with stakeholder management
  • Experience with billing and pricing area is an advantage
  • Experience in back office administration, master data processing
  • You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
  • You feel comfortable in a fast-changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
  • Experience with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets) is an advantage.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.