Platform support specialist
Employee | Administration / Operations | Professional | Slovakia | Bratislava | 2024-09-16 | REQ-10080959
Roles and Responsibilities
- Resolving tickets regarding technical questions and issues which occurred in the tools
- Actively supporting the customer in all aspects from problem to resolution
- Testing and reproducing errors in the tool, analyzing defects in the tool
- Troubleshooting and solving existing problems/assessing new problems
- Create and maintain documentation, Working place instructions (WPIs), manuals etc.
- Build expertise and knowledge in specific application modules and provide guidance to day-to-day users
- Actively communicate and coordinate with different support teams to ensure a smooth customer experience
We hire based on potential. Our greatest expectation of you is that you’re curious and you take ownership of problems and solutions. In return, we’ll back you to develop into an even more awesome version of yourself.
Requirements:
- Active use of English
- Dynamic personality, speak up attitude
- Common sense
- Good communication skills and analytical thinking
- Service oriented, customer focused and always willing to help
- Working experience with Sales force or other CRM is a huge advantage
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Green benefit – reimbursement for eco-friendly products or services up to 300 €
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office