NFR Specialist I

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

NFR Specialist is part of a support team (“NFR Services”) in ING Hubs Manila to help the second line of defense Non-Financial Risk (“NFR”) function to manage the risks associated with people, process, systems etc.  The role is focused on delivering services to ING locations that involves data checks, trend analysis, user training and gatekeeping.  The role is critical to the team in supporting the Leads to manage the day-to-day operations and optimizing resources to expand the scope of work and add more value to stakeholders.  NFR Services team is administered locally in ING Hubs Manila under Risk and Data Organization and functionally steered by Global NFR in The Netherlands.  NFR Specialist will be interacting mainly with local NFR managers in ING branches and users of iRisk system that houses all NFR information of the bank.

Key Responsibilities

NFR Specialist is expected to perform the following business-specific activities:

• Incident (Events) Reporting - involved in arranging the events registration and follow up on open / outstanding events, post-monitoring review of case completed / closed events, periodic status updates for open events and provide outstanding events reports to management and Local / Regional ORM.
• Issue and Action Tracking – involved in registration and amendment of risk findings (issues) in iRisk, periodic status updates for outstanding issues and provide outstanding issues reports to management and Local / Regional ORM.
• Key Risk Indicator (KRI) Reporting – coordinate and collect KRI Data from each of the data providers from the 1st Line of Defense (1LoD), quality check the consistency of the data submitted, gather data, prepare and provide periodic KRI reports to Local / Regional ORM and manage quarterly KRI data quality review and yearly KRI evaluation process.
• NFR Information Pack -   prepare and provide monthly and quarterly NFR dashboard reports for each branch / location.
• Management of Risk System - ensure accuracy and completeness of risk data stored in the risk system. As requested by the Business Partners, perform user access management activities, answers queries or provide training to end users, validate or enrich risk data, map risk data and objects, generate reports, perform data quality checks and test proposed system changes.
• Serving as 1st Line Support for System administration - uses a more critical user role in the iRisk system to administer changes that cannot be done by regular users

NFR Specialist may also be assigned to perform support and organizational activities as follow:

• Internal quality checks
• Creation or challenging of root cause analysis of service delivery issues
• Changing or improving team's processes
• Creating tools or coordinating with application developers
• Gathering data, interpreting, and making recommendations for business decisions
• Any other responsibilities essential to the functioning of the team, department or company as a whole as discussed and agreed with the Leads

Key Capabilities/Experience

• Ability to analyze and present accurate data needed for the work
• Ability to communicate with different stakeholders and colleagues
• Ability to work with tight deadlines and different set of tasks within a certain period
• Willingness to work in a dynamic environment
• Has knowledge of agile way of working (Scrum) is an advantage
• Is a self-starter, inquisitive and resourceful team player
• Is self-aware and continuously learns and develops skills and competencies

Minimum Qualifications

• At least 2 years total experience working in banking or financial services
• At least 1 year of reporting, auditing or controls-related role or experience
• Experience working in the shared services industry and with foreign stakeholders is an advantage
• With strong written and verbal communication skills
• Amenable to work on mid-shift (3PM to 12MN)
• Amenable to work in a hybrid set-up (partial work in office and work from home on some days depending on team arrangement)