L1 IT Support - Senior

About the position

This is a great opportunity to work in a challenging and rewarding environment in a forward-thinking company. We are growing, and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills, relevant experience as IT Support and/or Administrator, and who can work both as part of a team or independently.

As a Service Desk Specialist, you can expect at ING the following:

Serve as a single point of contact for ING employees' IT-related problems throughout their whole lifecycle.
Provide first-line support through the call-logging software and on-site for all incidents and requests.
Troubleshoot and resolve end-user desktop, hardware, software, and/or printing problems.
Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
Reassign or escalate incidents and requests to on-site second-line support, third parties, or other teams where appropriate discussing fully with colleagues.
Monitor and update all incidents and requests
Take care of IT hardware and IT lifecycle
Help with inventory check of IT assets
Participating in international projects within the company
Cooperation on global and local projects/migrations

Personality requirements and skills:

Troubleshooting - advanced level
Microsoft Windows (11) Support - we do require advanced hands-on working experience
Office 365 Administration - we do require at least hands-on working experience
Powerautomate and Powerapps knowledge would be a big advantage
Microsoft Intune Endpoint management experience is an advantage
Knowledge of IT service management (requests/incident handling)
ServiceNow (SNOW) would be a big advantage
Basic knowledge of computer networks
Azureboards experience is an advantage
Good command of the English language (daily usage)
Powerautomate and Powerapps knowledge is an advantage
The drive to self-learning
Knowledge of Azureboards is an advantage
Innovative thinking
Knowledge of Microsoft Active Directory is an advantage
Microsoft / ITIL certificates are an advantage

Wage (gross)

1870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

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