IT Contract & Service Management Intern

We are seeking a motivated and proactive IT Contract & Service Management Intern. to join our “Contract and Service Management” Team. This internship offers a unique opportunity to gain hands-on experience in IT department of ING Italy and develop essential skills in a complex and international organization.

Key Activities:  

The IT Contract & Service Management Intern. will support the IT services life cycle stages; the intern will assist and contribute to managing daily tasks, such as:

• Participate in team meetings and contribute to process improvement initiatives.
• Contribute to the preparation of the sourcing and contractual documentation of new initiatives/services:
  • Define the Sourcing Classification of a service, according to ING Framework
  • Contribute to the Risk Assessment process and ensure sign off of the relevant ING stakeholders.
• Collaborate with various ING departments/stakeholders to ensure seamless service phase in:
  • Define, together with the Delivery and Sourcing Leads, the Transition Plan
  • Oversee the Transition Plan execution, by providing guidance and promptly escalate any issues/impediments.
• Support in coordinating and supervising services life cycle:
  • Plan initial meetings with supplier to ensure that both parties understand the service, the contract and the related KPI's/metrics.
  • Evaluate the services provided, based on SLAs and KPIs defined in the contract.
  • Monitor critical service issues and performance trends.
  • Participate in the Contract Renewal activities with ING stakeholders and Suppliers.
  • Oversee the billing processes making sure all stakeholders are aware of the process.

Educational Qualifications:

• University degree preferably in areas like Information/Computer Technology, Engineering, Sciences or Economics.

Technical, Language and other Specialized Skills:

• University degree, a plus in Information/Computer Technology
• Basic knowledge of IT service management concepts (IT services lifecycle stages, SLA, KPI, etc)
• Basic knowledge of Project Management principles
• Proficient in English is mandatory (written and spoken)
• Mastery of MS Office (especially Excel and PowerPoint)

Soft Skills:

• Proactive attitude and strong focus to details and accuracy
• Ability to quickly understand complex situations and explain them to others in the organization
• Strong organizational and multitasking skills
• Great communication, interpersonal and networking skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player

Working Conditions:

• Full time Intern.