IT Area Lead - Daily Business Banking Area @ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Manage the IT Daily Business Banking team, deliver the agreed roadmap of the area , aligned and adapt existing way of working.

As the IT Area Lead you will be responsible for Tech within Daily Business Banking Area. You are an inspiring leader of your Area.

You draw energy from creating an environment where people can reach their full potential and where people have the confidence to take responsibility when it comes to realizing their missions.

You act as an ambassador of full, End2End technical services to the consumers through frequent interaction and alignment.

With your solid technical & business understanding of your Area and people leadership skills, you are overall responsible for the performance and health of your team. You set the people development path to develop the required set of skills. You determine the strategy for E2E delivery together with the other IT Area Leads, Chapter Leads and IT Lead(s) and implement the strategy within your Area.

Your day to day

• Assuring the delivery of the strategy by executing against the roadmap: analysis, development, testing and maintaining the health of the applications (security, maintainability and performance)
• Support the definition of full-service visions and roadmaps that feed into the mission of your team
• Define clear KPIs to manage the Area
• Closely interact with all stakeholders to implement the roadmap and improve service offerings
• Make sure your team delivers E2E services to the consumer and maintains set quality standards & SLAs
• Set clear aspirations for the team: new way of working, high performing workforce, automated service delivery
• Translate DevOps concepts to requirements and enforce implementation and adaptation of those concepts
• Continuously improve yourself, your team members and the services you deliver by communicating and sharing knowledge about the new way of working with other peers/stakeholders
• Define resource plan for your Area and support hiring of new talent
• Review performance results and align development plans
• Support team members to continuously develop, both personally and within their area of expertise
• Foster craftmanship and multilateral development inside the Area.

What you bring to the team

• Sound understanding of E2E cross-functional support, and management of ITSM processes and tools, with experience in managing technical setups.
• Exceptional people management abilities – leading cross-functional teams, conflict management, constant alignment, coaching & mentoring, focus on people development, addressing performance as a way of improving the business;
• Excellent stakeholder management skills – understanding the business, being the ambassador of the Tech organization and a true partner to your business stakeholders/Tribe Lead(s).
• Very good understanding of interdependencies within organization, both from a technical and a dynamics point of view;
• Fact and data-based decision taking (both in day-to-day management and in contributing to determining strategic planning);
• Empowering people management style – inspiring & energizing, empowering & challenging people to foster development, encouraging team members to set development goals for themselves;
• Mindset of continuous improvement of the service and way of working;
• Strong team player who takes responsibility; Independent and autonomous in completing tasks; result oriented; adapts approaches to situations;
• Passionate about major trends in technology; Stays up to date on latest innovation