INTERNSHIP – Client Support Officer

For its Retail Client Services teams, the COO Domain of ING Luxembourg bank is looking for interns/alternates for a minimum of 6 months to join its teams from January 2025.

Your Mission:

- Handle customer queries on their day-to-day operations (accounts, cards...) or on the bank's products (savings, home loans...) by telephone and/or email. 
- Contribute to the administrative follow-up of customer files 
- Detect customer needs and redirect them to our sales teams 
- Support the team in day-to-day tasks 
- Comply with current legislation and regulations 
- Contribute to the improvement of the bank's processes.

Your profile:

Education and experience :

- Education (minimum BAC+3) preferably with a commercial, economic, financial, administrative or management orientation.
- Internship of at least 6 months

Skills :

- Excellent communication, writing skills and spelling. 
- Rigor, autonomy, flexibility and proactivity 
- Ability to analyze, organize and summarize 
- Very good knowledge of Microsoft Office tools (Word, Excel, Access, Power point...) 
- Team spirit, empathy and good customer relations skills

 Languages :

- Oral and written fluency in French and English 
- Knowledge of Luxembourgish and/or German is considered an asset.

Your working environment:

With over 1,000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our retail and professional customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, businesses and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we serve severely online and via our branch network. For our wholesale banking customers, we provide loans, sustainable finance, payment and cash management services, and fund services.