HR Services Specialist with French

We are looking for you if you have:

• 1 year of working experience in a Shared Services environment, preferably with HR processes or Customer Service,

• Very good English + French (B2+/C1), both speaking and writing,

• Experience in cooperation and building the positive relationships with external / internal business partners,

• Excellent communication skills, readiness to learn and collaborate,

• Strong people & client orientation,

• Ability to identify bottlenecks and propose improvements in the process,

• Ability to work in an international and multicultural environment.

You'll get extra points for:

• Experience in transition activities: preparation / review of the documentation, process & tools setup,

• Expertise in agile, operational management, quality management and risk,

• Curious to continuously improve in an agile way,

• Experience in working with Workday, ServiceNow, MS Office,

• Knowledge of Belgian labor law.

Your responsibilities:

• Act as a contact person for the HR Business Partners, managers and employees for HR-related queries and advise based on labor law provisions as well as policies of ING,

• Taking care of administrative tasks for colleagues that join, leave or change jobs within ING Group,

• Maintaining employee data,

• Creating contracts and other HR documentation,

• Handling employee inquiries and supporting the managers in their tasks,

• Maintaining the knowledge base for employees and managers,

• Training new team members,

• Assist to implement policies, procedures, or systems.