Global improvements & innovations expert

Are you passionate about improvements & innovations? Then apply now!

Organizational Context:

ING’s vision is to be the next generation digital bank, that provides a superior customer experience. Within the Wholesale Banking (WB) COO organization, we aim to simplify our processes, drive improvements in digitalization, and waste elimination.

What the Global expert team for improvements & innovations does:

Our virtual team in Slovakia & the Netherlands is responsible for seeing deviation, contribute to standardization and improving processes through continuous improvement. We promote the use of data and digital tools (Improving, PEGA, Robotics/IA). We deliver solutions for teams and leads to continuously improve the processes via: Improvement Kata, Lean Six Sigma & Design Thinking methodologies and/or Performance Metrics. The goal is to provide a consistent and exceptional experience for clients, business partners and employees.

Your role

Executing projects - You will plan and execute projects across various countries or domains. You will be responsible for project progress and supporting your project team to bring results. You will be collaborating with senior management, and jointly responsible for searching of new challenges.

Implementing and maintaining Improving CI tracker tool - We are rolling out and scaling an improvement tracker called Improving across the Hubs, WB Domains and countries. The CI tracker enables us to make fact-based decision steering on improvements which are contributing to overall scaling ambitions. Support in the roll out and embedding of way of working into team rituals is essential. We expect from the successful candidate to set up the governance and reporting structure for the teams and management.

Building continuous improvement mindset - You will contribute to increase continuous improvement awareness & craftmanship via: providing process improvement related trainings & coaching with strong focus on practice (combo of training + project); stimulating improvement mindset by replication & sharing of best practices, success stories and benefits of improvements & innovations.  

Skills needed:

• Project management skills for running multiple initiatives with strong focus on results
• Strong analytical and problem-solving skills
• Structuring problems, perform analyses and select the right root causes and solutions
• Proactive and takes the lead (in case of unclarity or when it seems not to be needed/asked)
• Ability to challenge stakeholders and speak up

Background and working experience:

• 3-5 years of relevant experience (problem solving, improvement implementation, structured working approach in a global organization)
• Project execution according to Lean Six Sigma or Design Thinking methodologies is a big plus

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.