Finance Services Circle Lead / Vice President - Cost Modelling & Consolidation Services

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Circle Cost Modelling & Consolidation Services is a part of Super Circle ‘MA, MI and Cost management’ with teams in Netherlands and ING Hubs Philippines within Global Chief Operations Officer (COO) Finance organisation.

The purpose of COOF: We are the heartbeat of Finance enabling excellence.

As a Circle Lead you report hierarchically to the Super Circle Lead MA, MI and Cost Management.

The Management Accounting, Management Information and Cost Management Super Circle focuses on the execution and control of management accounting, reporting and cost management including designated risk services. Besides, the super circle is responsible for meeting agreed service levels and continuous improvement of the operational efficiency and effectiveness of the services. The activities within the super circle are grouped into five (5) introduced circles:

Cost Invoicing & Recharges Services is vital in organizing, recording, and processing cost invoices and (intercompany) recharges, contributing to up-to date financial systems and compliant settlement of costs invoices. The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.
Cost Modelling & Allocation Services is vital in organizing, recording, and processing cost models and related cost allocations contributing to up-to date financial systems and compliant settlement of costs invoices. The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.
MA Data & Consolidation Services is vital in organizing, recording, and processing various types of data, contributing to up-to date management accounting systems and datasets. The team is to ensure that data is accurately recorded, managed, and processed within systems, and that business events and related tasks are handled efficiently and in compliance with relevant (control) standards.
MI Reporting Services is to provide accurate and timely information to support performance monitoring, decision-making, and internal communication. It plays an important role in collecting, analysing, and presenting data and insights to key stakeholders within the organization.

As Circle Lead Cost Modelling & Consolidation Services you are responsible for:

organizing process of recording and processing cost invoices and (intercompany) recharges, contributing to up-to date financial systems, settlement of costs invoices, ensure data accuracy and compliance with relevant (control) standards
creating a strong business proposal for onboarding of the new locations
building trust and clear communication with the service consumers
bringing the services to a higher quality level by constantly discovering possibilities for efficiency improvement
managing team in achieving its (long term) objectives by providing strategic direction, coaching on the job, defining the roadmap, setting the standards and takes responsibility for developing, innovating, and safeguarding knowledge; discussing career development and empowering the team members to thrive and perform at their best.

Key Responsibilities

You deliver operations according to agreed service levels, while staying safe, reliable and compliant on your services. You are continuously looking for ways to improve, to further optimise the sourcing strategy, and to further drive employee engagement and diversity.

Leadership and Direction - Communicate the actions needed to implement the COOF strategy for your Circle; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
Stakeholder Engagement - Identify and manage stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
Performance Management - Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. Policy Development & Implementation - Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, then monitor implementation of those procedures within the organization.
Functional Strategic Formation - Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs. Operational Compliance - Monitor and review performance and behaviour’s within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.
Organisational capability building - Identify the team's individual development needs. Plan and implement actions, including continuing professional development to build their professional capabilities. Coach and mentor the people in your line of responsibility to support the development of the COOF talent pool.
Policies and procedures development - Lead and coordinate the development and delivery of financial policies, guidelines, and protocols in your scope of responsibility to ensure the department complies with regulations and good financial practice.

Acting as the organisation’s authority in the following technical skill areas:

Builds Customer Loyalty - Works at an advanced level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability.• Compliance Management - Uses technical guidance to achieve full compliance with applicable rules and regulations in management and/or operations.
Customer Service Delivery - Uses comprehensive knowledge and skills in meeting high customer service standards.
Managing Change - Uses comprehensive knowledge and skills providing guidance and support to others on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Planning and Organizing - Uses comprehensive knowledge and skills on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and Regulation - Interprets and applies comprehensive knowledge of laws, regulations and policies in area of expertise.
Resourcing and Workforce Planning - Uses comprehensive knowledge and skills to ensure the organization can recruit people with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and long-term strategic goals.

You master the following key behavioural skills:

Build effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures that the team has the right mix of skills; leverages individual strengths effectively.
Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.
Collaborate - Builds partnerships and works collaboratively with others to meet shared objectives. Encourages people to share their honest views, responds in a non-defensive way
Demonstrate self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives, make decisions and take accountability.
Drive Results - Consistently achieves results, even under tough circumstances. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.
Ensure accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.
Instil trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Promotes an environment in which people are constantly learning from both successes and failures.
Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Equips the team to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service

Key Capabilities/Experience & Minimum Qualifications

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Masters Degree (University / Postgraduate)
~10 years of experience in area of expertise and relevant experience of ~5 years in planning and managing resources to deliver objectives
Agility, flexibility and openness to learn and be trained to challenge peers and Management
Experience with steering on output
Developing high – performing teams and empowering teams to act autonomously and holding them accountable
Can manage multiple business partners
Has process standardization as well as sales/business expansion capabilities
Has strong communication skills and (international) stake

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