FCC TM QA Specialist ​

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

• Perform reviews of completed investigations on complex Transaction Monitoring alerts and cases, assessing the quality of the investigation and resulting documentation in line with ING’s policies and ING’s Quality Assurance Process and Procedures. You will assess whether the investigator has made the right decision, used their judgement taking a risk-based approach appropriately, and whether they have followed ING process and procedure correctly.

• The FCC QA team is part of the 2nd Line of Defence within the Compliance Hub Manila
• Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made by the Transaction Monitoring 1st Line of Defense and 2nd Line of Defense teams. This role will report to Financial Crime Compliance Lead within the Compliance Hub team in Manila.

Key Responsibilities

• You are able to consider the data the investigator has included in their investigation, the

analysis they have done, the thought process they have followed and the rationale they

have used in reaching their conclusion, as well as the quality of their “write up” and the

degree to which the conclusion is supported by evidence.

• You can document your findings appropriately to give the investigator constructive feedback, highlighting what is good and what needs improvement, seeking to help the investigator improve, whilst also providing an objective assessment of the quality of their work
• You can maintain primary focus on the quality and effectiveness of Quality Assurance reviews, adopting an independent perspective, whilst ensuring that your work is completed in a timely fashion.

Key Capabilities/Experience

• Minimum 3 years of total work experience in Transaction Monitoring investigations preferably in reputable financial services organizations.
• Ability to clearly and succinctly express ideas, facts and opinions. Is able to express them fluently both in speaking and writing English, supported by appropriate tools.
• Ability to complete tasks and achieves results in an efficient, timely and high-quality manner, with a focus on execution and delivery of targets and KPIs.

Minimum Qualifications

• Ability to interpret and implement the latest relevant policy guidance whilst maintaining a risk-based approach.
• Expert knowledge of how to identify, analyze and understand money laundering, terrorist financing and tax evasion “red flags” and typologies as well as strong understanding of regulations and industry leading practices in conducting Transaction Monitoring investigations.
• Expert knowledge on what constitutes a good investigation and write up, clearly understanding internal and external stakeholder and regulatory expectations.
• Willingness to consult and collaborate with other Quality Assurance Analysts to help each other through reviews, whilst driving up the quality of the Quality Assurance team’s work through adopting and sharing best practice, techniques and knowledge over time.
• Expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts.
• Expert skills in conducting effective Transaction Monitoring investigations, including in data and transaction analysis, research and documentation.
• Developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance.
• Professional certification (CAMS, CFE, ICA or equivalent) would be advantageous (but not required).