Customer Loyalty – Spanish Legal & Admin

Job Title: Customer Loyalty – Spanish Legal & Admin

Overview:

The role will be supporting Retail business of ING primarily Spanish Legal & Admin. Customer Loyalty Legal Admin is responsible for managing requests from stakeholders as well as government entities with the objective to comply with their rules and regulations.

They analyze requests with strict procedures, comply with specific government laws on different cases and handle sensitive and confidential information with utmost care.

ING is looking for a colleague with the talent to take something on and make it happen, who is enthusiastic about helping others be successful and has the gift of always being one step ahead.

You are a person who always collaborates, listens, and invests in others to achieve shared goals.

If you are good at:

• Service delivery/process oriented with great attitude to the continuous improvement
• Strong customer focus.
• Excellent written and verbal communication skills.
• Very good interpersonal skills and team working.
• Ability to research, interpret and relay information accurately.
• Intermediate PC skills, including MS Excel, internet, and e-mail.
• Delivering consistent quality output (100%)

Key qualifications and experience:

• Proficient in the Spanish language both oral and written.
• Minimum 2 years of experience in transaction processing or direct customer handling
• Experience in Banking Sector. Preferably Retail, Consumer, Private and Commercial.
• Experience in Global Operations.
• Preferably with Experience in Process Offshoring, Projects, and Audit Activities.
• A flexible attitude, you have no problem working during the European business hours, Philippine holidays and render overtime as needed.
• You achieve results, even in difficult circumstances.
• You work autonomously and have a sense of responsibility.
• You are willing to obtain the certificates required as part of your activities.

If you can:

• Handles daily processing/verification/hand-over of all customers’ requests, investigation of customer’s complaints and coordination with internal stakeholders for resolution.
• Keeps tracking tool updated and performs quality checking of daily deliverables.
• Ensure effective and timely resolution of requests and monitoring, timely escalating issues to team lead.
• Explores solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context, and actively contributes to ING’s library of client solutions
• Provides relevant information and expertise on business presentations, reporting, training, and other similar activities.
• Adheres to risk and compliance processes.
• Participates in Process Improvement Activities
• Participates in Audit related and BCP Activities

If you want to:

• Enjoy competitive compensation and allowances.
• Be part of one of the most innovative and exciting digital banks in the world
• Be part of a diverse, creative, and energized team