Customer Journey Expert (Tech Business Analyst) - GFME @ING Hubs RO

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ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies. 

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. 

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

You will work as a IT Business Analyst in the Financial Messaging area, playing key role in the transformation of the business requirements into detailed deliverables and managing the end-to-end execution. You will be part of the ING Payment and Settlement Services area where our team covering, among others, the feature engineering activities of the ING Global Competence Centre for Financial Messaging delivering IT solutions globally and also migrating our platform to the newest technologies.

Your day to day

• Translate business requirements into features and stories by using IT & Business knowledge,
• Ensure features delivery (Planning, coordination, dependencies management),
• Functional knowledge and expertise in payments initiation, international payments, SWIFT, MT and MX messaging, ISO20022,
• Keep business and IT knowledge up to date, and keep track of relevant trends and outlooks,  
• Contribute to the migration of the current messaging platform to the new GFME solution,
• Collaborate successfully with colleagues within the domain and on global level as part of the activities above.

What you’ll bring to the team

• You have experience in identifying dependencies across tribes in collaboration with relevant stakeholders to assess the impact of changes for applications which are at the very heart of the bank,
• Experience in translating new product / service needs into IT solutions and recognize business opportunities coming from new technology solutions,
• Developing a good understanding of the business domain and processes as well as the underlying architectural model,
• Experience in Payments Services like SEPA Direct Debits, SEPA Classic, SEPA Instant Payments and International Payments  
• Have a high level technical understanding: architecture landscape, api, intercomponent connectivity
• You think and act in both a local and global application context,
• You can understand the “Why” and translate the “What” into the “How”,
• Fluent in English, both written and verbal

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).