Customer Journey Expert

Global KYC Business Analyst (Screening)

Within Global KYC, we are looking for one (1) Business Analyst for KYC Screening. In this role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING.

You will be involved with the development of the Global KYC Digital Service, contributing to socially relevant topics such as Anti-Money Laundering, counter-terrorism Terrorism Financing, Fraud, and sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

• You work closely with your Central Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.

• You manage your squad to deliver the product vision and roadmap in a multidisciplinary environment where understanding of the IT solution is a must.

• You will typically have 7-9 members in your squad working on the product.

• You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers.

We are looking for a team player, leader, and motivator with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-moving, challenging environment.

You will develop, implement, and maintain a screening platform that will be essential in ensuring that ING transacts with the right customers. Through this, ING screens cross-border transactions for illegal purposes prior to executing them, screens the identity of the customer, its UBO(s), main principals, and other associated parties against screening lists, as well as screens for unfavorable information across news sources and media and delivers Structural Solutions Roadmap for Screening.

What you'll do:

• You support the Central Product Owner (CPO) in the execution of the Tribe Goals;

• You solve impediments encountered in the development of the screening platform;

• You ensure the integrity of the data chain from source to screening;

• You are able to identify and diagnose problems in the data chain and propose solutions in a timely manner;

• You are actively involved in the creation of stories and features for your squad; • You monitor the quality and performance of your Squad;

• You ensure alignment with other Squads that fall under the CPO and the Tribe.

• You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;

• You will take on the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance are recognized by the Squad.

How to succeed:

• Master’s or bachelor’s degree;

• Minimum of 5–10 years working experience (depending on role specification and related seniority level);

• Strong analytical skills, able to recognize business and data patterns;

• Strong data literacy and experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements;

• Experience and affinity with working together in IT and solution-build-driven teams;

• Experience in guiding and realizing change;

• Proven experience in driving initiatives with high impact;

• Strong communication, networking and influencing skills;

• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team, taking into account different habits, beliefs, languages, time-zones, etc.;

• Fluent in English speaking and writing.

• Background and/or experience in IT backend applications, databases and APIs

You’ll get plus points if you have any of the following:

• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML/Transaction monitoring, or Compliance;

What’s in it for you?

• Work in an international and culturally diverse environment

• Experience in managing a diverse landscape of stakeholders

• Opportunities to learn new ways of working and good case practices from across the globe

• Expand your network and knowledge outside the Philippines

• Develop your critical thinking and problem-solving skills to stay up-to-date for the future

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!