Customer Due Diligence - Customer Journey Expert

Overview Function Description
Function description
CJE within Global KYC

Within Global KYC, we are looking for a CJE (as Business Analyst) for Customer Due Diligence (CDD). In that role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

What you’ll do

As a BA you take an active role in the refinement of the user stories. You support the Product Manager (PM), Product Owner (PO) and squad with your Pega application and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements.

As a BA in Integration product, you are responsible for keeping the bank and its customers safe by providing integration capabilities between the KYC application and third parties, both within and outside the KYC Tribe, that support the Customer Due Diligence process.

Particularly for KYC, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands. Moreover, we look for BAs that are able to work within a multidisciplinary team in a fast-moving, challenging environment. Experience in the customer journeys of Client Onboarding and/or Client Maintenance, KYC and CDD process related translation to business requirements and IT Pega solution implementation is a must.

• As part of the Integrations Product, you are responsible for mapping the data in accordance with established business rules and policy guidelines, as required by other Products within the CDD area. You will handle a wide range of capabilities, particularly in terms of integrating the KYC application with various system of records, third-party applications, and reporting solutions.

• You should at least be familiar with communication protocol like API, Kafka, etc.
• You refine the stories for the Squad that are aligned with the product owner’s objectives of the product and process
• You refine the stories to have it written in a straightforward and executional way to optimize velocity in the teams;
• You create business driven development scenarios to support test automationYou look beyond your squad; you work together with the Business Analysts/Architects and squads in our Tribe to create one service and align on the bigger picture and process;
• You make sure your work is always on time for the Squad;
• You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes

• You play a supporting role in planning and slicing the work
• You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
• You work with colleagues from the Global KYC CDD Expertise and Compliance to ensure all solutions and processes are compliant with ING’s policies and standards and fit-for- purpose;
• You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
• You give and ask for constructive feedback.