Customer Care Analyst - French / Dutch

Providing accurate and up-to-date information to existing / potential clients on a variety of channels, primarily in a written format.
Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context, and actively contributes to ING’s library of client solutions.
Adhering to risk and compliance processes.
Managing end-to-end the execution of client requests and complaint resolution actions.
Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.
Provide service excellence to ING’s customers as first point of contact.
Take ownership of all customer interactions to personally drive each customer inquiry, request or complaint to satisfactory resolution.
Proficient in spoken and written English
Proficient in written French and/or Dutch
Become certified within 12 months for the required certifications (IDD, …)