COO Finance Business Partner Services – Contract & Service Manager

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

As Contract & Service Manager, you will be part of the Service Management team in the COO Finance Business Partner Services department, located in Amsterdam & Manila. You will act as a trusted partner of the 35+ ING Legal Entities and perform all contract and service management activities for COO Finance, the legal entities and other internal ING stakeholders.

Working with a variety of ING stakeholders globally in a multi-cultural environment will offer you a global overview on how ING manages up- & downstream contracts and provides the opportunity to support service delivery quality assurance of the COO Finance organization based on the ING Sourcing Framework. You will report to the Head of Business Partner Services in Amsterdam.

Key Responsibilities

As Contract and Service Manager you will be responsible for:

Communication and (service) reporting towards our (internal) service receivers.

Organize service review meetings with sourced and internal stakeholders, preparing minutes, chasing completion of agreed actions, and pro-actively work on identified improvements.

Contract management (operational & tooling).

Supporting the overall governance of the contract.

Risk management and compliance such like RCSAs, Business Continuity Plan

Support Financial management (forecasting, charging, linking pin).

Key Capabilities/Experience & Minimum Qualifications

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

As a Contract & Service manager you have the following traits and experience:

University BSc Degree or equivalent, preferably in Finance and/or IT field;

4 - 8 years’ experience in Audit or Financial and/or Risk Management;

Knowledge of and experience with internal contracts, Finance & IT Control Assessments and internal charging.

Collaboration skills and ability to work across both functional and geographical lines;

Pro-activeness and persuasiveness;

Good analytical skills and sound judgment;

Fluent in English (written and spoken);

Knowledge of Banking business, processes, procedures and associated laws & regulations;

Knowledge and experience in one or more Finance areas.

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