Client Service Analyst

Job Overview

Payments Settlements Services (PSS) and Wholesale Banking (WB) payments act as a utility unit which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA, Instant Payments, MIPs and Retail Payments for Wholesale Banking Operations (WBO) and Retail products in multiple locations.

The ideal candidate reports to a Circle Lead and is expected to interact with Center of Excellence (COE), Global Business Partners and colleagues from various geographies including the counterpart Hub.

Key Responsibilities/ Capabilities

• 1st line support to ING Business clients in Asia covering technical/functional/product and onboarding support.
• Support for product/other related questions, implementation of channel after full onboarding intake is done.
• Maintenance, and any modification of channels following the global process procedure.
• ING Channel client demos and advisory role on ING Channel’s portal functionalities

Minimum Qualifications and Capabilities

• Bachelor’s degree or equivalent experience
• Analytical, flexible, open-minded and a team player
• Ability to work under pressure and capable of managing and prioritizing multiple tasks.
• Have a client driven approach.
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
• MS Office proficient with the ability to work with multiple applications at the same time.
• Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
• Superior attention to details
• Experience working at a Payments and Cash department is an advantage.