Chapter Lead - Ops Engineer

In ING we value our talented employees and strive to help our employees before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference to our success!

Are you eager to influence the daily lives of more than one million customers? We currently have a vacancy for a skilled Chapter Lead IT Integrator within ING PSS Tech Netherlands, seeking individuals with a passion, ambition, and enthusiasm for both technology and the banking sector. You have a positive can-do mind-set and they live the Orange Code Behavior. Besides a passion for IT, Chapter Leads have strong people management skills. You are responsible and take ownership.

What you’ll do

As an IT Chapter Lead you are a senior engineer, and you are seen by colleagues as a go-to person. Along with the IT Area Lead and your fellow IT Chapter Leads you set the standards for software development in your area of expertise. You have not only a strong drive to constantly keep your own expertise up to speed, but also want to make an active contribution to the development and craftsmanship of the people in your chapter and your field.

You are an energetic Chapter Lead with expertise in engineering, people management and an affinity for building critical applications. You are an engineer, and this will be your role in the squad for 60% of your time. The remaining 40% you spend on building up expertise in your chapter and developing your members.

Your profile

You hierarchically oversee your chapter of DevOps platform engineers, including ‘people management’. This covers the recruiting of new talents, administration, personal development, and evaluation of your Chapter members. You inspire and encourage your Chapter members to develop themselves, providing them with coaching on both the professional as well as the personal level.

Roles and Responsibilities :

• An AWESOME leader, inspiring and energizing.
• Being an ambassador for cultural change and a role model in terms of the new Agile Way of Working: ensure continuous learning based on feedback.
• Sharing passion and expert knowledge in your field of expertise.
• Highly proficient at helping the organization structure complex engineering issues, aware of different development methodologies, Identity and Access Management, IT Risk control, Infra provisioning, Change Management, CI/CD;
• Encouraging and facilitating people in the Chapter to continuously develop themselves, both personally and within their area of expertise, so that they remain up-to-date in their field of expertise.
• Maintain SLA, System Availability, Capacity management, and Performance KPI
• Investigate, analyze and document production incidents, according to SLA agreement and urgency;
• Escalation of incidents to 3rd line support, if needed. Work closely with all parties necessary in order to solve problems;
• Collaborate with other teams to ensure that the application is functioning as expected.
• Maintain application documentation;
• Participate in DR/BCP plans.

How to Succeed:

You are a driven and passionate IT engineer with an interest in people. You are ambitious with what you and your Chapter want to achieve. You stimulate your Chapter members towards continuous improvement of their skills. You encourage and stimulate them to take responsibility for their own development and employability. You are a coach to individual Chapter members, both regarding Chapter-related skills and behavioural aspects. You bring positive energy to the Tribe and have very good social and communication skills.
The DevOps chapter is seeking a leader. The experience we need you to bring to the table:

• Intimate understanding of key DevOps responsibilities and concepts.
• Experience in continuous integration and continuous deployment pipeline processes for fast integration of testing, deployment, and delivery environments.
• Ability to effectively interface with technical and non-technical staff at all organizational levels.
• Excellent problem-solving/analytical skills and knowledge of analytical tools.
• Hands-on experience in process automation, technology efficiency and effectiveness.
• Excellent technical documentation skills.
• Experience with agile software development methodology and practices.
• Strong knowledge of SQL, MSSQL and Oracle
• Experience with Windows/Linux, networking, scripting languages (e.g. Bash, Python, Perl, PowerShell)
• Experience with monitoring tools like Grafana, Kibana, Elasticsearch, Logstash and Prometheus
• Ability to work under strict deadlines. 
• Knowledge of PowerShell scripting
• Knowledge of Microsoft Azure CI/CD pipelines
• Knowledge of and experience with Automation tools and processes (ansible, git)
• Experience using Agile methodology.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. Multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and business. Do you want to work at the cutting edge of what’s possible while ensuring you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!