Chapter Lead

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

• The team is taking an active part in testing ING’s IT key controls to ensure compliance with the Minimum Standards covered by the Non-Financial Risk Framework.
• The team checks whether controls are working effectively to mitigate IT Risk to an acceptable level (within the Bank’s risk appetite).
• As a Lead Business Control, you will be leading and managing a team that supports IT General Controls testing.

Key Responsibilities

• Manage a team who executes Test of Effectiveness on IT key controls (ITGC’s)
• Ensures that the teams are doing the right Service Delivery i.e. are competent and focused on the right priorities to achieve their goals
• Is taking a leadership role, moving strategic priorities to executable plans and action;
• Primary responsibility is to facilitate, support, and motivate your employees
• Create high–performing teams and remove impediments; stimulate interaction between people within and outside your domain
• Responsible for Continuous Improvement of processes, services, and administration within your team
• Act as a role model while safeguarding our ING values.

Key Capabilities/Experience

• Expertise in developing high – performing teams and empowering teams to act autonomously and holding them accountable
• Has strong communication skills and (international) stakeholder management skills
• Has relevant experience in (complex) Project Management; proven track record in continuous improvement and change management
• Has the ability to display flexibility to teams and adapt plans, approach, and behavior to the different needs, cultures, and situations
• Experience with steering on output
• Can manage multiple business partners and used to work with tight deadlines. ;
• Is result-driven and able to push things forward in a persistent way;
• Is well organized, pro-active, and hands-on to deliver high-quality output and services ;
• Is analytical, autonomous, adaptive, and flexible to turn problems into workable solutions.
• Have exposure to communicating with stakeholders with different cultural backgrounds
• Has proven verbal and written communication skills in English;
• At least 6 years’ experience in IT risk management and testing including leadership roles and responsibilities.
• Experience in SOX testing on IT General controls is a preference
• Preferably CISA and CRISC certified

Minimum Qualifications

• Hands-on, pro-active advise, deliver solutions and answers, explain weaknesses and find solutions to overcome them
• Being able to overcome resistance, work in short sprints (Agile), work closely with diversity of teams
• Strong interpersonal, communication and stakeholder management skills are vital to this role. Testers will have frequent interactions with stakeholders. The individual needs to be capable and credible in these situations, as well as with all other stakeholders throughout the business.
• Has continuous improvement mindset and is willing to perform process improvements
• Comfortable with doing tasks outside normal job responsibilities