IT Expert Lead - Intelligent Automation

ING Hubs Slovakia is a servicing hub providing transactional & banking operations services for ING’s global clients. Our mission is to harmonize and standardize products and processes in order to give an outstanding and differentiating client experience. To support our growth and harmonization we are now looking to build a new Robotics Process Automation team in Bratislava. The mission of the team will be to accelerate in the identification, analysis and execution of robotics activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide.

As Expert Lead, you will lead the development and execution of the RPA team from vision and concept to sustainability, by managing and developing an expert team while taking into account the internal customers’ and ING clients’ needs, the environment and society.

You are combining in an approximate ratio of 70% to 30% the role of individual contributor and people manager in an Agile way of working (WoW) organization. You act as a servant leader instead of hierarchical top-down manager. You are responsible for facilitating, supporting and motivating team members to achieve common goals.

Together with your team members you will:

• Evaluate business needs and user requirements across various departments to actively identify Robotics opportunities
• Conduct requirements analysis and formulate specifications for impacted systems
• Contribute to the design, development and testing of RPA processes
• Ensure Robot is seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)
• Provide regular progress updates to management including highlighting any potential delivery risks or issues
• Managing the relationship with IT to deliver a stable and scalable RPA platform that is fit for purpose
• End to end coordination with process owners, developers and IT teams to implement projects
• Work closely with Business Units and departments to ensure conformance to governance and processes
• Track and monitor RPA automation performance, KPIs etc
• Review process documentation i.e. scorecard, process definition, solution design and user document
• Identify best practices and continuous improvement in RPA solutions

You will also be responsible for:

• Building a strong team identity team and ensuring your team members apply their diverse skills and perspectives to achieve common goals
• Facilitating the HR cycle (staffing, planning, developing, reviewing and evaluating), balancing employee needs with company demands
• Driving engagement and creating a climate where people are motivated to do their best to help the organization achieve its objectives

Personality requirements and skills:

• Strong Robotic Process Automation management experience / knowledge
• Able to influence at Executive/SLT level
• Strong Process Improvement background
• Able to develop innovate automation ideas and turn them into viable solutions
• Able to implement solutions and quickly overcome barriers to deliver tangible benefits
• Strong leadership / stakeholder management
• 4+ years’ experience with people management (preferably from a banking, IT or shared services background)
• IT Background
• Experience with applying Lean principles
• 5+ years of experience in business process automation or as a business analyst
• Experience with creating process flow diagrams in UML (or similar tooling)
• Abstract and analytical thinking, you are able to understand business processes and translate them into generic workflows
• Entrepreneurial work style, in which you regularly step “outside the walls” of your role to drive innovative thinking and practice
• Ability to empower people through leadership, coaching skills and by acting as a role model
• Influence skills with local and global functional leaders to ensure global collaboration without losing track of your role as service provider
• BS/BA degree or higher
• Fluent in English (C1 level)

Wage (gross)

3250 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits:

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office