Global Process Expert II

ING Wholesale Banking (WB) has been helping clients across the world to build successful businesses for more than 200 years. With a network of over 40 countries, ING supports clients with everyday transactions like payments or foreign exchange, and strategic advice on cybersecurity, international growth, sustainability, and large project financing.

At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
 

Organizational context

Within COO/KYC - WB CDD (Customer Due Diligence) Domain, we are constantly looking for effective ways to protect ING – and the financial system as a whole – against serious economic crimes such as money laundering, tax evasion and financing terrorism.

For KYC (Know Your Customer) to be effective, we need to have a uniform, clear, consistent and easy-to-understand set of rules, guidelines and processes: one standard, one mindset, one way of acting. We need to build our knowledge, expertise, processes and tooling so everyone in ING understands KYC and knows what their responsibilities are. Most importantly, we have to connect with our customers, connect our systems, policies and processes, and connect with each other. So we can act as one, coordinated, global team to protect our customers, our bank, and the financial system.

To further mature our way of working in WB CDD domain, we are looking for a colleague to join the team of process experts driving process standardization and optimization.

As a Global Process Expert, you make sure that WB CDD key processes are effective, deliver competitive advantage and if not, that the right fixes are implemented in a consistent way across functions and locations.  You will work closely with global KYC teams, operational teams in ING Hubs and in ING branches, relevant delivery tribes and process participants across the value chain including Front office and compliance.

Key responsibilities:

• Contributes, together with senior Process Experts in developing process vision, objectives and KPIs.
• Supports and is responsible to maintain the WB CDD documentary framework and ensure WPIs and related documents are up to date on the digital platform.
• Supports process standardization & optimization across WB CDD via close cooperation with community of subject matter experts.
• Works closely with delivery tribes (Tech teams) to specify tooling requirements, improvements, and automation / digitization ideas.

Required experience

• You have a vision and solid knowledge of ING’s strategy, organization, and values.
• You have a solid experience with (CDD) documentary framework and monitoring changes/updates
• You have a strong consulting background, have worked in large multi-national environment.
• Experience from banking / financial industry or KYC domain is a plus.
• You have a 3+ years’ experience in process leadership roles and you can effectively manage senior stakeholders.
• You have an academic or master’s degree and are fluent in English.

Competencies

• Excellent communication, convincing and advisory skills, ability to present in both formal and informal settings and in different levels.
• You build bridges by nature and can bridge different levels, different people and different cultures.
• Emotional resilience and confidence: adapt easily to new environments, remains calm and continues to perform under pressure.
• Strong stakeholder management across WB business lines and ING locations, you get people on board and ensure necessary buy in.
• Strong analytical, influencing and learning skills.
• Advocates process management and improvements.
• Is focused and result oriented, ability to function effective both individually and in groups.
• Talks open and honestly, is a trustworthy sparring partner.
• Gives and acts on constructive feedback.

Wage (gross)

• 2 090 EUR/month
• *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.