Business Manager for Wholesale Banking Services

The Business Manager will work directly with the ING Hub Slovakia’s Management Team and will play a key role in the Location’s strategy development, implementation & evaluation. This role acts as the linking pin between the various Business Units & Enabling Functions to ensure effective implementation of our roadmap and agenda.

·        Project, Program and Portfolio Management: Manage a centralized portfolio of WB Daily Banking & Transaction Services; ensure that the workstreams & initiatives in the portfolio are rationalized and aligned to the overall Location strategy;  

·        Project and Program Risks and Issues Management: Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these. 

·        Budgeting: Working closely with functional stakeholders, super circle management team and finance deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization (i.e. monitoring overall monitoring of Dynamic Plan) 

·        Document Preparation: Write and edit materials for various target populations, tailoring the tone and content to match the needs and expectations of each audience (examples: Dashboards, presentations, document preparation, etc.); prepare and analyse data in line with the WB Daily Banking & Transaction Services strategy implementation plan 

·        Meeting Facilitation: Play an active role in the MT team meetings, ranging from preparing the agenda to setting up and monitoring action plans, document the minutes and follow through on actions; design offsite and strategy planning sessions 

·        Internal Communications: Working with Communications Team, execute a communications plan in line with the overall WB Daily Banking & Transaction Services strategy or the workstreams that you lead, provide support to super circle lead on communication-related items / initiatives ; ensure that location success stories are regularly updated & communicated (examples: preparation for townhalls, rewards and recognition, announcement of organisational changes for SCL, etc.)

·        Organization Structure: Contribute to the definition of organization structure of WB Daily Banking & Transaction Services  by recommending reporting lines and roles and responsibilities within the team to align with the wider organization, ensuring organization information is up to date.

·        Continuous Improvement: Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered 

·        Information and Business Advice: Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others 

·        Work scheduling and allocation: Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Competencies: 

·        Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages colleagues and internal and external stakeholders to work together as a team, and makes sure they get credit for doing so. Encourages people to share their honest views, responds in a non-defensive way when they do. 

·        Drives Results: Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles. In addition performance confidently under time pressure.

·        Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. 

·        Data Collection and Analysis: Works without supervision and provides technical guidance when required on analysing data trends for use in reports to help guide decision making. 

·        Planning and Organizing: Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Able to perform with fast-paced environment and ambiguity.

·        Encouragement WB Daily Banking & Transaction Services leads to achieve performance targets and support them with mutual targets.

To succeed in this role: 

·        You have exceptional execution capabilities with a high level of attention to detail. 

·        You love creating structure – figuring out how to sequence, align, order and review work and ways of working to get great work done in the best way possible. 

·        You have strong data analysis skills (and proficient with MS Excel), change and project management skills. 

·        You are able to set priorities in a fast-paced environment and escalate issues in a timely manner. 

·        You're known for judgment, discretion, and integrity – handling sensitive data and information with care. 

·        You have sufficient gravitas to work with senior management, and can work both independently and as part of a team. 

·        You can navigate through a network of relationships within the company, including applying your empathy and cultural sensitivity abilities. 

·        You are hands-on, self-disciplined,  proactive and resourceful. 

·        You are a strong communicator, with excellent use of PowerPoint to tell a compelling story (or the desire and willingness to learn how to do this). 

·        You give and ask for constructive feedback. 

Other requirements: 

·        Minimum 5 years of relevant experience 

·        Advanced Written and Verbal English 

·        Have proven experience in complex change and operational environments including driving transformation, performance monitoring and continuous improvement