(Senior) Process Expert at Bank Mendes Gans (BMG)

Bank Mendes Gans (BMG) as an organization

BMG is a niche bank for liquidity and information management services, providing customized global liquidity management solutions for multinational corporate companies around the globe. BMG serves its multinational client base with an integrated range of liquidity and information management services supported by a high level of professionalism and personal service. BMG is a full subsidiary of ING and is part of ING Wholesale Banking.

BMG Company culture

• A customer centric and result driven mentality with professional, high-quality standards
• An organization that values initiative and entrepreneurship
• A true hands-on mentality
• An informal working environment

Your work environment

Bank Mendes Gans N.V. (BMG) is part of ING Wholesale Banking. You will be part of an enthusiastic team with more than 300 colleagues, located in Amsterdam City Center.

BMG provides Liquidity Management services, products and solutions to Multi-National Corporate Clients. The Process Expert is part of the Operational Design, Controls and Resilience team.

Your new role

We have a challenging opportunity available for an ambitious professional. You support management and business teams of BMG by designing and documenting to achieve the BMG’s vision of improving efficiency and effectiveness, quality and time, customer and employee satisfaction. Process Management at BMG enables the delivery of easy and uniform processes across the organization that are compliant and integrated with the IT and Data management capabilities.

The candidate should understand how business architecture and data architecture are connected to process architecture. Is disciplined in driving and supporting continuous improvement and transformation of processes in harmonization with the organizational way of working, data management layer and architectural operating model of BMG. You facilitate, train, coach and develop BMG leadership teams and employees on process, operations and lean management practices and ensure delivery and impact of process management. In close collaboration the candidate aligns, shares and transfers knowledge to and with WB, Global and if required also other ING entities stakeholders. 

Your responsibilities (incl. but are not limited to the following)

Development of BMG process excellence roadmaps and operational plans

• Support management in developing and keeping up-to-date an action plan for the implementation of process improvements across BMG (timing and sequence, areas, processes)
• Communicate improvement initiatives and objectives with management / change organization.
• Ensure that improvement initiatives are feasible and integrated in the BMG way of working (rhythm and routines)

Roll out process management, coordinate and run process initiatives across BMG teams.

• Run the detailed diagnostic in end-to-end processes and organizational area to identify changes required in descriptions of process, people and performance management improvements.
• Work together with business to manage business processes described in ARIS and Zenya.
• Identify and quantify improvement potential for process design and alignment with data management
• Implement processes adhering to Controls, Resilience, Data and IT requirements
• Ensure support and approval of process owners
• Support shifts in mindsets and behaviours to install process management as a “way of life”, update periodically via BMG Intranet what the status is of process updates.

Ensure knowledge sharing and performance culture within the organization:

• Support operational staff to enhance Work Place Instructions for processes
• Develop the performance culture by coordinating initiatives on operational processes
• Update procedures, processes, policies and systems given the validity
• Develop presentations, communication and conduct ad hoc analysis Process management related topics.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

Our hard criteria are that you have:

• Current residency in the Netherlands (as all the interviews will be F2F onsite our BMG office in Amsterdam)
• Academic degree
• 5+ years of experience as process consultant/manager (this does not have to be in a banking environment! We are eager to learn new insights from other companies and way of working)
• Experience in process design and business & process architecture
• Experience in data modelling/data management
• Good working knowledge of Excel, Word, PowerPoint, SharePoint, Confluence, Service Now, ARES systems
• Experience in Agile way of working (Lean, Agile, Kanban and Scrum)

Your key competencies:

• Coordination and project management skills for running continuous improvement initiatives
• Strong execution capabilities and delivery of results 
• Process, lean and agile minded
• Strong willingness and ambition to drive process and cultural change 
• Strong interpersonal, communication and relationship management skills 
• Able to understand different stakeholders, understand the business we are in, ability to indirect influence and navigate different cultural environments and maturity levels
• Can-do attitude; team player, leadership, support and execution of daily tasks/routines together with shop-floor staff

Interested? Great! Please note that without a suitable cover letter we cannot process your application.

Do you want to be our new colleague at within the Process Expert team at BMG? We are looking forward to meet you! Please submit your cover letter, explaining why you are interested in joining BMG specific (not ING) and how we can help you further in your career and how your experience will enhance our team, and of course your most recent CV.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at BMG/ING include: 

• A salary tailored to your qualities and experience
• 12-month contract with view to extend to permanency afterwards
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!