Technical Business Analyst

To support our data infrastructure and ensure robust, reliable reporting capabilities, we’re looking to bring on a Technical Business Analyst with a unique combination of database administration, data wrangling, and business analysis skills. This role will be essential for maintaining a well-organized datamart that serves as a foundation for multiple reporting streams, enabling our teams to access accurate and timely data for strategic decision-making.

The ideal candidate will have a solid understanding of data architecture and database management, with hands-on experience in maintaining and optimizing data marts. This person will be adept at wrangling data, establishing efficient data flows, and ensuring that the technical underpinnings of our reporting infrastructure are both scalable and aligned with business needs.

In addition to their technical expertise, this candidate should possess strong business analyst skills to holistically understand data requirements and engage with stakeholders. They will not only ensure that data is well-structured and maintained but also work closely with teams to interpret data requirements, translating complex technical aspects into meaningful solutions for the business. By connecting the technical details with the business “why,” this candidate will ensure that our data resources are purposeful and aligned to drive impactful outcomes.

This combination of technical proficiency and analytical insight makes this candidate integral to our data ecosystem, providing a seamless link between our data architecture and the reporting needs of the organization.

Role’s activities and responsibilities:

Across all Retail countries, for Customer Due Diligence:

• Management and oversight of the entire data lifecycle for Retail CDD:
  • Data creation
  • Data storage
  • Data sharing and usage – including analysis & actionable insight generation
  • Data archival
  • Data deletion
  • Data Lineage
• Liaise with the Retail CDD Business and take charge of product/solutions development for Retail CDD reporting requirements.
• Define & execute long term vision and approach (incl strategic operational MI solutions) for servicing all client types and segments in order to move away from tactical solutions (Excel/Access based reporting solutions) into a more robust, advanced and future proof reporting solution.
• Identify bottlenecks in the end-to-end process.
• Work on requirements in alignment with the strategy of the Global Retail CDD Operations team and also with other stakeholders serviced by the CDD MI Datamart
• Take part in writing functional data solutions in adherence to all ING technical requirements both in data governance and secure solutions in place, making sure all work is aligned with our ING Global WoW.
• Ensure the CDD MI Datamart is up and running while keeping all data requirements from the Global CDD teams are met and reports can generate factual data-driven insights for management reporting purposes.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You have an academic degree.
• You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas.
• An accreditation for project management such as Agile, Prince2 or PMP is strongly preferred.
• You have 3+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus, including experience of working with sourcing centers or, in ING, ING Hubs
• You have 3+ years designing & running MI reporting, data infrastructure, ETL jobs / pipelines, datamarts, datamodel and database design.
• You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance and working in hybrid set up (global)
• You have a strong experience in working in a complex global matrix organization, with ability to interact with and drive progress amongst stakeholders.
• Good knowledge of MS Excel and other BI & Data storage and accessibility software such as SQL, SQL Server, Oracle, etc. Plus if you have extensive experience in Oracle SQL.
• An efficiency and automation-oriented mindset with a proven track record of designing tools and solutions for improvement of data readiness, data lineage and compliance.
• You have a proven profound understanding of data, demonstrated digital and technological savviness, successful experience in driving innovation.
• You have excellent communication, presentation, networking and influencing skills
• You have proven leadership competencies, and you demonstrate self-awareness.
• You are fluent in English (speaking and writing)