Product Lead Online - Business Lending

The opportunity 

Your role & work environment  

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. To deliver on these ambitious promises, we need to have a strong strategic and commercially focused organization around our products, where our squads working on those products are enabled by clear prioritization, accountability and capabilities. And right there, the Product Lead comes in.  

To put it in short, the Product Lead is a position where all elements of a product come together, the what and the how, with an end-to-end responsibility. You work not only on delivery and on how we run a product, but also on creating a vision on how we create it, how we manage the business value and how we deliver a differentiating customer experience. Therefore, we need someone who can contribute to a continuous, emerging, all-round product vision that is covering all elements for the product life cycle, with the ultimate goal to increase customer impact.  

You do that by steering squads who work on the Online product by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders around the product. The people who work in the squads report hierarchically to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development.  

As a Product Lead you report hierarchically to a Product Area Lead, where multiple products come together.  

Product description 

• Product description - This Online product concerns all the Online processes and applications within Business Lending 

• Squads – 3, Instant Legends, Vector and Talos 

• Key technical competencies - no tech skills needed for this PL position, but technical application delivery experience essential. The team works mostly with Java. 

• Business challenges in the area - Online is key for all our instant and fast track application journeys + digitizing the Online journeys. Customers and ING employees are currently spending too much time on what should be simple, automated processes completely integrated in the key journeys. There are great opportunities to innovate solutions, automation and become fully data driven in this area.  

Roles and responsibilities 

As a Product Lead, you: 

• Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design, monitoring the functionality (or interaction pattern with internal consumers), how to acquire users and customers and offline experiences that are needed to deliver on the product’s value 

• Take collective ownership of the product, including engineering and architecture aspects 

• Perform analyses to stay on top of market trends, to ensure product’s competitive position 

• Define the roadmap of the product to maximize business value through ordering and prioritization of the product backlog, under consideration of relevant stakeholder needs 

• Prioritize the product backlog (both on functional as non-functional requirements as risks, reliability, IT Run, LCM) 

• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.  

• Are able to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions. Are a mandated IT asset owner, risk manager, and in case of a non-generic IT asset, data owner for the product and accepts test results and approves (IT) changes on the product 

• Ensures adherence to Process Control Standards 

• Build the craftsmanship of the employees in the team in line with the strategy of the Tribe and Area. 

• Ensure compliance with relevant regulation and internal/external requirements  

• Are the hierarchical manager of a team of Customer Journey Experts, working in multiple squads organized around your product 

We look for  

A leader who takes things on and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. 

As a Product Lead, you will also need to be able to:  

• Build an effective team, that has diverse skills and perspectives to achieve common goals 

• People management: being responsible for the inflow, progression, and outflow of employees of ‘your’ teams and playing an active role in the well-being and engagement of employees and the development of their craftsmanship 

• Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others 

• Develop talent, by helping people in your team to achieve their career goals by emphasizing the importance of learning, support people in developing new skills and offer opportunities to develop people’s careers 

• Have a customer focus, where you build strong customer relationships and deliver customer-centric solutions 

• Drive engagement, you create an environment in which people are motivated to perform at their best to help ING to achieve its goals 

• Be organizational savvy, you maneuver easily through complex policies, processes and people-related organizational dynamics across ING 

• Look ahead, you show a strategic mindset and you find future opportunities which you can translate into concrete strategies 

• Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING commercially stronger and more effective 

Proven track record and technical skills: 

 As a Product Lead, you have: 

• Experience in defining strategies and policies in order to set and deliver objectives within medium to long time frames 

• A proven track record in processes of digitalization, backlog management and resource planning 

• Experience in product/service management and development 

• Sound experience in building and executing strategic roadmaps 

• Experience in explaining complex issues in an easy-to-understand way to get people on board, including by using your strong analytical skills 

• An excellent level of English 

• A Master’s Degree 

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits: 

• Personal growth & challenging work with endless opportunities to realise your ambitions 

• An informal, dynamic environment with innovative colleagues supporting your endeavours 

• A progressive and agile way of working, where new ideas are valued ahead of convention 

Furthermore, within the Market Leaders organisation you can count on a range of opportunities to invest in your personal and professional growth. 

The formal location of this Product Lead position is Amsterdam. 

How to succeed  

• You are a standard-bearer of the Orange Code.  

• You have a ‘can do’ mentality, proactive, resourceful, and willing to go the extra mile 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself. 

Rewards and benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life and reward our people with a generous benefits offer and employment conditions.   

We redefine banking. What about you?