Customer Journey Expert – Business Lending Collateral Management

Are you ready for an impactful role within an international team that works cross-functionally between banking and IT? ING Business Lending covers a total of around 60 billion Euro of lending assets, supporting tens of thousands of Dutch companies, so they can invest and grow their businesses and communities. For each lending asset, companies provide collaterals and covenants as securities. Are you the person to help perfect the management of these collaterals and covenants and drive the implementation of cutting-edge IT systems for ING business banking?

Customer Journey Expert Collateral Management

We are looking for a Customer Journey Expert (CJE) to expand our collateral management team. The team is responsible for the maintenance and development of products that assist in collateral management for our NL Business Lending clients (SME’s, MidCorps, Private Banking clients). The covers system contains collaterals, covenants, and sustainability (ESG) data.

This is a role in a complex environment with many internal and external stakeholders and where there is a lot of room to develop for somebody demonstrating a proactive, self-learning approach.

As a CJE you are delivering and developing everything around covers as the centre point between the market, clients, sales, and other internal parties such as Credit Risk, Finance, Compliance and IT. You will be the squad master of an IT team that manages some of the integral systems in this ecosystem. One of the major challenges in this role will be to own the introduction of the collateral management product for ING the Netherlands and the migration from the current (legacy) Business Lending solution.

Role and Responsibilities

You will be part of a team (squad). Within this squad you will be working on highly diverse topics with a high degree of freedom of action. Every day is different and therefore your ownership is required to resolve all challenges in a timely manner.

Examples of responsibilities and what you do in this job:

• As a Customer Journey Expert of the collateral management team, you will act as Squad Master for IT delivery; you manage the backlog items, make user stories, organize the sprints with the developers, and steer on delivery in time and with the right quality. You work closely with the engineers, both JAVA and Pega engineers.
• You serve as an important link between all the stakeholders and the development team. Making sure the right priorities are set, deadlines are met and communicated what is being worked on and what not.
• Driving the delivery of the new target covers system (Feniks); defining and prioritizing requirements and get the migration done in close co-operation with other Tribes and stakeholders,
• Communication around the migration towards stakeholders and users,
• Taking ownership of risk management related to the migration,
• Day to day handling of questions and requests related to the migration,
• Contributing to our product management vision, plans and execution.

A big challenge? It certainly is! That is precisely why we are expanding. You are going to make the difference for the Business Lending clients!
 

Your work environment

The team is responsible for managing the system of record for all collaterals and covenants of Business Lending NL and in the end for whole ING the Netherlands. The market in which you will work is a professional and heavy regulated market. This requires continuous knowledge gathering and understanding of the market infrastructures and practices, developments, regulations etc. The team operates from Amsterdam but has a global reach with engineers working from Romania, The Philippines and India. The team is driven and enjoys growing, innovating and problem-solving, continuously maintaining a light and energetic atmosphere. It’s important for the team to work together and communicate thoroughly, so that the whole team achieves more. And to remain true to ourselves and to what is right in order to earn the trust of others.

Why should I become a Customer Journey Expert at Tribe Business Lending?

Tribe Business Lending has a full roadmap for the coming years! We are working hard to align our processes and proposition with the brand-new service model for our Business Lending clients in the Netherlands. We are also working hard to build our dream journeys in the target system landscape so that our colleagues can help our clients even better. At the same time, we are working on eliminating old systems and applications that no longer meet today's requirements. Finally, we notice enhanced pressure from legislation and regulations that we must secure in our processes.
 

This is you!

You have an enthusiastic and initiative-taking attitude; you want to make an impact and see results. You are curious, have a hands-on mentality and are eager to learn. In addition, you enjoy working in an international team and like a challenge. You have a passion for IT delivery, data, client improvement and you are interested in the financial sector.

But what does that mean concretely?

• You have several years of relevant work experience; for example, as a product owner or other roles where you have collaborated directly with developers, IT, and data.
• You are confident and experienced with working with large amounts of data and databases.
• You have a master’s degree.
• You are analytical, interested in data and you have a good knowledge of excel.
• A financial background and knowledge of Business Lending is an advantage.
• You are flexible, enthusiastic and you have a service and client-oriented attitude.
• You have a hands-on mentality, are a team player and are result oriented.
• You are a naturally collaborative person who listens and invests in others to achieve common goals.
• You love to challenge the status quo and are eager to propose creative solutions to problems.
• You work accurately, are highly organized and deliver high-quality work.
• You are a strong communicator, and you speak and write fluent Dutch and English and have current residency in the Netherlands.

What do you get from us?
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. The benefits of working with us at ING include:

• A salary tailored to your qualities and experience.
• 24-27 vacation days depending on contract.
• Pension scheme.
• 13th month salary.
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
• 8% Holiday payment.
• Personal growth and challenging work with endless possibilities.
• An informal working environment with innovative colleagues.
• A Hybrid Mode way of Working where you work 50% from the office (Amsterdam) and 50% from home on average

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.