[FUNCTIONAL ANALYST – Tribe Digital, Assisted Channels & Customer Interactions – Brussels – GJA scale 16]

Your role & work environment

As a Functional Analyst at ING you will play a crucial role in enabling a data-driven culture in Products and Services tribes.

With this position you will join the team responsible of shaping one of the largest BE Datamart : the Customer Analytics Datamart (DM_CAN). A large community of Data Analysts is relying on DM CAN to create customer insights & drive with facts our commercial actions. The team works in an Agile environment and is composed of 10 multidisciplinary professionals, whose main mission is to supply data and insights to support data driven decisions which will delight ING customers.

Your key responsibilities

Translating the business needs into an analytical request:

• Hereby you will be discussing and challenging the needs and requirements with your stakeholders.
• While thinking along you already think a step further in terms of a feasibility analysis, setting realistic timelines, and cross-checking the data needs and availabilities.
• Based on this, you define a suitable approach and solution that fits the needs. These you communicate in a clear and transparent way to your stakeholders.

Go over to the execution phase, this by applying some advanced analytical skills, capabilities and techniques, some examples are:

• Translating business requirements into IT specs by drafting functional analysis and data flow designs.

• Define smart Data Quality Rules in a framework.

• Make sure data governance rules are applied and respected.

• Executing an in-depth investigation on our customer data base to come up with answers to some specific questions or needs from the business and come up with potential solutions

• Create reports & dashboards, using tools like PowerBI & Cognos

After the analytical quest you communicate your insights and recommendations in an appropriate way to the stakeholders:

• This by applying the right visualization techniques.
• Adapting your message to the needs and context of your stakeholders.
• Communicating clear and on a convincing way your recommendations and next steps; while keeping aspects of GDPR, data sensitivity and confidentiality into account.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Functional Analyst you will also need to have following qualifications and competences:

• Master’s degree in Information Management, Analytics, Computer Science, Statistics, Mathematic, Economics or alike, and/or equivalent experience of 3 years
• 3 years relevant experience in functional analysis
• Experience in SQL is a must
• Experience in developing Data Quality Frameworks is a plus
• Experience with tools such as SAS, SQL developer, DBeaver and Cognos are a plus; an interest in these tools is a must
• Be a team player
• Be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point
• Take ownership on tasks assigned: you will be cultivating analytics within the bank
• Be able to influence and convince not only peers but also the stakeholders based on analytical results
• Good knowledge of English

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention
• Possibility to take a new challenge where you can develop your functional analysis skills and increase data analytics as well as statistical knowledge  

Furthermore, within the Digital, Assisted Channels and Customer Interactions tribe as a Functional Analyst, you can count on a range of opportunities to invest in your personal and professional growth with:

• Ample opportunities to participate in courses and trainings within the analytical domain
• Challenging, strategic and highly visible projects to support or take the lead in
• An environment that stimulates continuous learning and improvement, and the possibility to experience over time multiple different aspects within data analytics.

We redefine banking. What about you?

We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!