Customer Journey Insurance

A day in the life of the Customer Journey Retail Insurance

• Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments;
• Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization;
• Design, deliver and implement the roll out of new products and features towards ING customers and distribution network;
• Deliver value proposition by activating different stakeholders: your squad, tribe colleagues working on your segment processes, Private Individual colleagues, ING insurance partner for this segment;
• Take ownership, steer the realisations and business results based on facts and data.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning and take on responsibility.

• 5 years of experience in managing projects in the financial services industry (e.g. delivery of product or value proposition);
• Digital native in delivering superior seamless customer experience through multi distribution channels;
• Great organizational skills and hands-on attitude to be able to manage several topics/projects and deliver concrete results in a structured way;
• Ability to both manage and deliver end-to-end projects from A to Z;
• Look ahead and show strategic mindset to find future opportunities to be  translated into concrete solutions;
• Autonomous, driven for results, curious and entrepreneurial mindset;
• Excellent communication (written & oral) and stakeholder management skills to work with various parties and align them towards a common goal;
• Fluent in English and Dutch and/or French.

As Customer Journey Retail Insurance, you will have the opportunity to get:

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work environment with endless opportunities to realize your ambitions and grow professionally;
• An informal, dynamic environment with fun and innovative colleagues supporting your endeavors;
• A progressive and agile way of working, where diversity and new ideas are valued.

The team

You are part of an ambitious and dynamic team focussed on revamping ING Group largest insurance franchise.

You are at the core of the delivery of the strategy for retail insurances at ING.

You have senior leadership exposure and manage project resources composed of a mix of IT, marketing, product manager.